TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you'll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you'll have the opportunity to make a meaningful and lasting impact.
The Marketing team at TRM Labs is looking for a Marketing Operations contractor to boost technical resourcing and systems administration capacity. This position will support the marketing team in executing campaigns, maintaining systems, and ensuring smooth operations across our marketing technology stack.
You’ll report to the Head of Marketing Operations and work closely with the marketing and sales teams to ensure that our marketing systems—particularly Salesforce and HubSpot—run efficiently and effectively, supporting scalable growth.
The impact you will have:
- Campaign Support: Assist with campaign execution tasks including list segmentation, email builds and deployment, Salesforce campaign setup, workflow creation, and form development
- Systems Troubleshooting: Identify and resolve integration issues between marketing tools to ensure uptime and consistency across systems
- Lead Flow Maintenance: Monitor and manage lead data, ensuring accurate routing, enrichment, and timely notifications to stakeholders
- Operational Requests: Respond to incoming operations requests through a ticketing system, providing timely and thorough support
- Data Hygiene: Conduct ongoing maintenance tasks such as UTM audits, database clean-up, and quality control across marketing data sources
- Special Projects: Support ad-hoc marketing operations initiatives that enhance efficiency, reporting, and scalability
What we’re looking for:
- 5+ years of experience in B2B Marketing Operations, with significant time in fast-paced SaaS environments
- Hands-on experience with: Salesforce (Campaigns, reporting, and lead management), HubSpot (Automation, workflows, forms, and email campaigns), LeanData (Lead routing), Integration platforms such as Zapier, n8n, or similar tools
- Strong analytical and problem-solving skills, especially in diagnosing and resolving system or process issues
- Ability to manage multiple priorities and deliver high-quality work under tight timelines to multiple regional teams
- Detail-oriented with a strong focus on data accuracy and process consistency
- Self-starter attitude with high agency, ownership mindset, and eagerness to operate independently in an IC role
About the Team:
- A 16-person global marketing team across Demand Gen, Regional Marketing, Product Marketing, and Brand that includes high-performing senior ICs and emerging leaders
- Strong async culture with collaborative rituals — including weekly sprint planning, shared dashboards, retrospectives, and performance reviews
- Culture strengths: analytical curiosity, clear communication, self-accountability, and high agency
- Core collaboration hours: 8am - 12pm EST
- No on-call or weekend requirements
- Campaigns, insights, and ops work are tracked against shared sprints and team KPIs
Leadership Principles
Our Leadership Principles shape everything we do—how we make decisions, collaborate, and operate day to day.
- Impact-Oriented Trailblazer – We put customers first, driving for speed, focus, and adaptability.
- Master Craftsperson – We prioritize speed, high standards, and distributed ownership.
- Inspiring Colleague – We value humility, candor, and a one-team mindset.
Accelerate your Career
At TRM, you’ll do work that matters—disrupting terrorist networks, recovering stolen funds, and protecting people around the world. You will:
- Work alongside top experts and learn every day.
- Embrace a growth mindset with development opportunities tailored to your role.
- Take on high-impact challenges in a fast-paced, collaborative environment.
- Thrive in a culture of coaching, where feedback is fast, direct, and built to help you level up.
What to Expect at TRM
TRM moves fast—really fast. We know a lot of startups say that, but we mean it. We operate with urgency, ownership, and high standards. As a result, you’ll be joining a team that’s highly engaged, mission-driven, and constantly evolving.
To support this intensity, we’re also intentional about rest and recharge. We offer generous benefits, including PTO, Holidays, and Parental Leave for full time employees.
That said, TRM may not be the right fit for everyone. If you're optimizing for work life balance, we encourage you to:
- Ask your interviewers how they personally approach balance within their teams, and
- Reflect on whether this is the right season in your life to join a high-velocity environment.
- Be honest with yourself about what energizes you—and what drains you
We’re upfront about this because we want every new team member to thrive—not just survive.
The Stakes Are Real
Our work has direct, real-world impact:
- Jumping online after hours to support urgent government requests tracing ransomware payments.
- Delivering actionable insights during terrorist financing investigations.
- Collaborating across time zones in real time during a major global hack.
- Building new processes in days, not weeks, to stop criminals before they cash out.
- Analyzing blockchain data to recover stolen savings and dismantle trafficking networks.
Thrive as a Global Team
As a remote-first company, TRM Labs is built for global collaboration.
- We cultivate a strong remote culture through clear communication, thorough documentation, and meaningful relationships.
- We invest in offsites, regional meetups, virtual coffee chats, and onboarding buddies to foster collaboration.
- By prioritizing trust and belonging, we harness the strengths of a global team while staying aligned with our mission and values.
We’re looking for team members who thrive in fast-paced, high-impact environments and love building from the ground up. TRM is remote-first, with an exceptionally talented global team. If you enjoy solving tough problems and seeing your work make a difference for billions of people, we want you here. Don’t worry if your experience doesn’t perfectly match a job description— we value passion, problem-solving, and unique career paths. If you’re excited about TRM’s mission, we want to hear from you.
Recruitment agencies
TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.
Privacy Policy
By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy
Learn More: Company Values | Interviewing | FAQs
Top Skills
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
