Marina Supervisor

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Naples Bay Resort & Marina, a premier waterfront destination in the Pyramid Global Hospitality portfolio, located in the heart of Naples, Florida. Featuring 87 guest rooms and 4,530 sq ft of meeting space, this luxury resort blends the energy of a vibrant marina lifestyle with the elevated hospitality for which Naples is known.

At Naples Bay Resort & Marina, we pride ourselves on creating memorable experiences through exceptional service and a strong commitment to our people-first culture. As a member of our team, you'll have the opportunity to work in a dynamic, supportive environment, surrounded by the beauty of Southwest Florida's waterfront. We offer opportunities across a variety of departments, where collaboration, growth, and professionalism are at the center of everything we do.

Joining our team means becoming part of a close-knit community that values teamwork, passion, and delivering outstanding experiences. Whether you're beginning your hospitality journey or looking to take the next step in your career, Naples Bay Resort & Marina offers a rewarding environment where you can grow and thrive. If you're ready to be part of something special, we invite you to explore opportunities and apply today.

What you will have an opportunity to do:

The Marina Supervisor assists in overseeing the daily operations of Naples Bay Resort & Marina and The Waves Ship Store, ensuring efficient marina operations, effective retail store management, and exceptional service to resort guests, marina customers, boat owners, and club members. This position provides leadership and direction to marina associates, coordinates vessel and slip assignments, supports boat rental and guest services as applicable, and helps maintain a clean, organized, safe, and welcoming environment. The Marina Supervisor supports the marina’s operational and financial goals while upholding the resort’s service standards.

What are we looking for?

Essential Duties and ResponsibilitiesMarina Operations

·       Assist with the daily management of marina operations, including dock activities, slip assignments, vessel arrivals and departures, and boat rental operations, as applicable.

·       Monitor marina activity to ensure efficient operations and compliance with established procedures.

·       Coordinate vessel movements, docking assistance, and dock assignments while prioritizing the safety of guests, associates, and vessels.

·       Inspect docks, walkways, slips, equipment, and marina facilities to ensure cleanliness, organization, and proper working conditions.

·       Report maintenance needs, equipment concerns, and potential safety hazards promptly.

·       Maintain accurate records of slip assignments, vessel information, rental activity, and operational logs as assigned.

The Waves Ship Store Operations

·       Assist with the daily operations of The Waves Ship Store, ensuring the store is clean, organized, properly stocked, and welcoming to resort guests, marina customers, and club members.

·       Provide friendly and knowledgeable customer service and assist customers with retail purchases, boating supplies, convenience items, and other merchandise offered in the ship store.

·       Assist with opening and closing procedures, point-of-sale transactions, cash handling, and daily sales reporting in accordance with established procedures.

·       Monitor inventory levels, receive and organize merchandise, replenish shelves, and report ordering needs to the appropriate manager.

·       Maintain attractive merchandise displays, appropriate product pricing, and accurate inventory records.

·       Assist with monitoring retail sales and identifying opportunities to improve merchandise selection, customer satisfaction, and revenue.

·       Ensure the ship store and surrounding areas meet the resort’s cleanliness, presentation, and service standards.

·       Coordinate marina and ship store staffing to support daily operations and maintain appropriate coverage, as assigned.

·       Communicate operational concerns, guest feedback, inventory needs, and maintenance issues to the appropriate manager.

Guest and Member Service

·       Provide friendly, professional, and personalized service to resort guests, marina customers, boat owners, and club members.

·       Welcome arriving vessels and assist with docking, departure preparations, and marina-related requests.

·       Respond promptly to questions, concerns, and service issues, escalating matters when appropriate.

·       Communicate marina procedures, safety requirements, and available services clearly and professionally.

·       Work collaboratively with Front Desk, Guest Services, Security, Engineering, Food & Beverage, and other resort departments to provide a seamless guest experience.

Team Leadership and Training

·       Assist in supervising, scheduling, and coordinating marina and ship store associates to ensure appropriate operational coverage.

·       Provide direction, coaching, and on-the-job training to team members.

·       Ensure associates follow established service standards, safety procedures, and departmental policies.

·       Assist with new associate orientation, training, performance feedback, and accountability.

·       Promote teamwork, professionalism, and a positive working environment.

·       Communicate staffing needs, operational concerns, and associate performance matters to the Marina Manager.

Safety and Compliance

·       Promote a safe working environment and ensure associates follow established safety procedures.

·       Monitor weather conditions, tides, and other operational factors that may affect marina activities.

·       Assist with emergency response procedures involving vessels, guests, associates, and marina facilities.

·       Follow applicable procedures for fuel handling, spill prevention, equipment use, and other regulated activities, where applicable.

·       Report accidents, injuries, property damage, and safety concerns promptly and complete required documentation.

·       Support compliance with applicable federal, state, and local regulations, including boating safety and environmental requirements.

Compensation:

$23

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$23

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.