Managing Director, Customer Success

Job Description SummaryThe Managing Director of Customer Success is responsible for providing consulting services to a client and to help achieve business objective Owns/influences budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a function, or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.

Job Description

Roles and Responsibilities

• GEHC ONLY - Client-facing individual responsible for the delivery of consultancy services at a client site(s).
• Champion customer clinical and operational outcomes and success in patient monitoring, ensuring customers fully realize the value of our monitoring ecosystem by optimizing workflow adoption, driving clinical effectiveness, reducing alarm fatigue, and enabling continuous, data‑driven patient oversight through proactive partnership and strategic engagement.
• Typically a 2nd line manager with senior professional direct reports. Has the ability to attract and retain talent. Often manages medium to large teams. Developing expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership . Influences policy and strategy, and ensures delivery within the area of responsibility, linking with other parts of the organization.
• Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
• Leads others to find creative solutions within complex commercial processes with technical variety and/or interdependent cycles. Employs sophisticated operational, commercial and product management techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.
• Shape the strategy and direction of patient monitoring delivery across GEHC, while managing resources and budgets to ensure successful program execution
• Apply expert knowledge to define technical and professional approaches that set GEHC apart in the market.
• Integrate knowledge across commercial, operational, and customer domains to support strategic goals and also inform how we develop and deploy standard work.
• Maintain strong awareness of healthcare industry trends, consolidation dynamics, and competitive pressures.
• Apply advanced analytical judgment to interpret performance metrics, using complex data analysis, KPIs, reporting, and stakeholder engagement data.
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.

Required Qualifications

• Bachelor's or master's degree OR high school diploma / GED with at least 6 years of experience.
• Ability to travel 50% of the time.

Desired Characteristics

• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs/projects. Ability to document, plan, market, and execute programs. Established project management skills.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $193,600.00-$290,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: February 06, 2026