At The Standard, you’ll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let’s work together.
Job Summary
As a manager, this role will optimize service delivery and drive improvements in processes, people, and infrastructure related to “return-to-work” and “stay-at-work” services in the Absence & Disability Services department.
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Partner with key internal stakeholders such as marketing, sales and service, legal, absence and disability claims, as well as external vendors to ensure operational and strategic goals are met.
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Effectively engage and lead the team comprised of clinical disability and accommodation experts as they deliver services and oversee individual customer accommodation programs. Continual focus on improving customer experience.
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Maintain, manage, and improve technology and reporting utilized in the delivery of services. Leverage existing technology infrastructure and emerging technologies such as automation and AI to gain efficiencies and improve customer experience.
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Maintain on-going expertise through conference attendance and other industry training. Be point of contact for escalated service issues and associated resolution.
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Support sales and retention of business through sales presentations, site visits, and customer visits, providing disability, ADA, and leave subject matter expertise.
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Provide consultative work with specific employers on worksite, ergonomic issues, program development, absence process integration, ADA and other areas related to disability management, productivity & absence management.
Skills and Background You’ll Need
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Bachelor’s degree in nursing, rehabilitation counseling, social work, psychology, business or related medical or science field is preferred.
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Understanding of group insurance, account management, ADAAA, leave, medical/vocational aspects of disability, and accommodations is a requirement.
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Current or previous experience in supervision or leadership for a team that provides a customer or client-based service.
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Operational management experience.
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Experience with organizational methodology (Lean preferred).
Key Behaviors of a Successful Candidate
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Uses market data and knowledge of business model to develop new strategies, connect goals to enterprise vision, and identify criteria to measure success.
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Empowers teams to form partnerships and motivates them to succeed through collaboration and cohesion.
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Actively engages colleagues to achieve shared outcomes by developing trust, understanding diverse perspectives, and pushing to examine and challenge ideas.
Why Join The Standard?
We have built an enduring legacy of stability, innovation, and financial strength thanks to the contributions of the talented, creative, and compassionate people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard, you can expect:
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A rich benefits package including a 401(k) plan with matching company contributions.
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An annual incentive bonus plan.
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Generous paid time off.
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A supportive and responsive management approach.
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Opportunities for career growth and advancement.
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Paid time off to volunteer.
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An employee giving program that double matches your donations to eligible nonprofits and schools.
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Much more!
#LI-Remote
Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.
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Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.
Salary Range:
$77,250.00 - $123,500.00
Positions will be posted for at least 5 days from original posting date.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
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