Manager-Technology Operations

Provide day-to-day leadership and direction to a Technical Recovery and Resiliency Team (may be comprised of employees, contract personnel and/or vendor partner resources) dedicated to overseeing TRR program at the enterprise. This position will lead the TRR Initiative from US and coordinate with US/India TRR team to ensure readiness for various TRR exercises. Coordinate meetings with CDO/Infra and other stakeholders as part of TRR readiness to understand the TRR scope for the application/platforms. Own and manage the overall TRR Process side of things and ensure end to end readiness from a process standpoint including running CDO coordination meetings, readiness meetings, follow-ups on TRR outcomes for closure. Creating reports and data for Sr leadership, tracking compliance with DR governance, updating TRR policy/standards. This role is critical for delivery of TRR outcomes/strategy to aid the automation engineers/leads overseeing the TRR automation delivery.

Key Responsibilities

• Ensures a resilient environment by leading the discovery of the recovery steps needed for critical infrastructure and applications, lead CDO and other stakeholder conversations to confirm TRR scope.
• Planning for Annual TRR schedule and plan and track execution of each TRR exercise between all stakeholders including CDO team, Infrastructure team and TRR team.
• Lead the TRR exercises and present TRR results to the Sr leaders, other stakeholders.
• Work hand-in-hand with DR governance, TRR automation and delivery lead for overall TRR compliance tracking and automation for critical platforms and infrastructure.
• Perform continuous review of TRR plans and drive improvement of resiliency designs for various platforms.
• Prepares and evaluates Disaster Recovery methodologies for use with specific business application environments.
• Defines, executes, measures and reports on DR exercising and proactive resiliency testing. Includes Cloud based offerings (AWS, Azure) and both physical and virtual infrastructure, and different hosting vendors and other third-party solutions.
• Candidate should be able to understand technical design and architecture and identify opportunities for automation where applicable.
• Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies.
• Provide end-to-end oversight during critical incidents on a TOC bridge. Coordinate efforts of TRR/Application teams to drive service restoration using TRR automation to swing away from an Incident. Liaise with technology teams to develop corrective action or workarounds to resolve incidents. Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other technology teams as required. Ensure compliance with incident management processes and procedures. Provide on-call support.
• Provide insight into operational requirements and funding conversations. Participate in the budget and project planning process by providing accurate estimates of work, resources required, scope and cost as it relates to area of responsibility. Review vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend.
• Delegate work to ensure effective execution of team/function deliverables. Ensure knowledge transfer and cross-training of team members to effectively support the business. Develop and maintain a high-performing team through effective hiring, vendor partner management, coaching and performance management for direct/indirect reports. Champion policies and standards.
• Maintain up-to-date skills in relevant technologies. Participate and provide input into the selection, implementation and use of tools and best practices. Establish and maintain effective and productive working relationships with business partners, vendor partners and service providers, as well as other teams across technology (e.g. peers in operations, application development). Maintain a broad understanding of business, business needs, and how assigned technologies drive and support the business.

Required Qualifications

• Bachelors degree or equivalent in Computer Science, MIS, or related field.
• 5-7 years of relevant experience required.
• 2+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources.
• 1-3+ years of broad technical experience with and understanding of several of the following areas: Servers, Storage, Middleware Technologies, DNS, Databases, Cloud technologies including AWS.
• Experience with Disaster Recovery Operations is preferred.
• Experience with automation using powershell, python scripting, Ansible, Terraform, Cloudformation is desired.
• 2+ years of experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency.

Preferred Qualifications

• Certifications preferred: AWS Cloud Practitioner.
• Direct people-management experience to include performance management.
• Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.
• Excellent problem detection and determination skills in multiple functional infrastructure/application areas.
• Strong customer service orientation.
• Proven experience creating, championing and maintaining processes, procedures and policies.
• Experience working in the financial services industry or other similar, highly regulated environment.

About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

The estimated base salary for this role is $112,200 – $150,000 a year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full timeExemptTechnologyTECH Technology