Manager, Technical Consulting

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Manager, Technical Consulting in San Francisco, CA:

Job Duties: Responsible for providing strategic people leadership, ensuring overall customer satisfaction, managing a team of services professionals, and ensuring overall quality across a portfolio of professional services clients. Serve as the bridge/translator between the sales and delivery teams to ensure that requirements and dependencies are well understood. Supervise current state operations in a fast-moving environment, and identify, prioritize, and implement process improvements within the broader team, and guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value. Manage a team of Technical Consultants and strive to better understand and improve backend processes to help our Services teams thrive. Partner with Communities, Enablement, Recruiting and Employee Success to lead people management initiatives, and works across several business areas including Project Delivery, Delivery Leads, Operations Managers, Product, and Practice teams to ensure customer and Services success. Identify and lead internal strategic initiatives to grow the consulting practice, serve as a trusted advisor to the client and maintain a utilization target of 78% as a People Manager, Technical Consulting, and serve as an active contributor to the community’s overall knowledge base and expertise. Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution and manage customer expectations and negotiate solutions to complex problems with both the customer and third-party partners. Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward, and help clients and employees consistently meet/exceed goals and metrics. Positively impact customer renewals and extensions (when applicable), represent their team members in relevant staffing conversations and serve as a point of escalation for team members on their customer engagements. Telecommuting is an option. 

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Architecture and design of business process; (2) Software Consulting; (3) Solution Design; (4) LWC; (5) Version Control; (6) Object oriented programming; (7) Apex; (8) Triggers; (9) Application development for cloud based applications; and (10) Agile software development practices. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. 

Salary: $143,300.00 - $236,500.00 per annum.

Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Submit a resume using the apply button on this posting or by email at: [email protected] at Job# 21-10199. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $143,300 to $236,500.For Colorado-based roles, the base salary hiring range for this position is $143,300 to $236,500.For Washington-based roles, the base salary hiring range for this position is $143,300 to $236,500.For Washington D.C based roles, the base salary hiring range for this position is $143,300 to $236,500.

For Maryland based roles, the base salary hiring range for this position is $143,300 to $236,500.

For California-based roles, the base salary hiring range for this position is $143,300 to $236,500.For Hawaii-based roles, the base salary hiring range for this position is $143,300 to $236,500.

For Illinois based roles, the base salary hiring range for this position is $143,300 to $236,500.For Minnesota based roles, the base salary hiring range for this position is $143,300 to $236,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.