Manager, Technical Account Manager

We’re hiring a Manager, Technical Account Manager (TAM) to lead and grow a team of Technical Account Managers supporting our largest enterprise customers. This role is responsible for driving customer adoption, technical success, and long-term value at scale, while building a high-performing, customer-obsessed TAM organization.

You’ll manage, mentor, and scale a team of TAMs while also staying close to key customer relationships and complex technical engagements. You’ll partner closely with Product, Engineering, Sales, and Customer Success leadership to ensure Monte Carlo is deeply embedded across modern data stacks and delivering measurable business impact for our most strategic customers.

What You’ll DoTeam Leadership & Development

• Hire, onboard, coach, and develop a team of Technical Account Managers
  
   
• Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy
  
   
• Provide regular feedback, performance management, and mentorship to help team members grow and succeed

Customer Impact & Strategy

• Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
  
   
• Act as an escalation point for complex technical challenges and high-impact customer situations
  
   
• Ensure consistent delivery of best practices around data observability, reliability, and scale

Cross-Functional Leadership

• Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
  
   
• Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities
  
   
• Help define and improve TAM processes, tooling, and engagement models as the business scales

Operational Excellence

• Define success metrics for the TAM function and track performance across customer outcomes and team health
  
   
• Continuously refine onboarding, playbooks, and technical standards to improve efficiency and consistency

You’re a Fit If You Have

• 7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM
  
   
• 2+ years of experience managing or leading technical customer-facing teams
  
   

• • Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools