Manager, Technical Account Management - West

About Nerdio

Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.

Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

What you'll do

• Lead and mentor a team of Technical Account Managers, providing guidance, support, and professional development opportunities.
• Foster a positive and collaborative team culture that emphasizes customer-centric values and continuous improvement.
• Develop tactics, objectives and key results, activities, and milestones to protect and grow MRR, including onboarding, product adoption, and ongoing support.
• Drive revenue forecasting and risk documentation for visibility to senior leadership.
• Collaborate with cross-functional teams to align customer success strategies with broader company objectives.
• Utilize domain expertise to serve as an advisor and resource for Technical Account Managers and customers.
• Assist Technical Account Managers as they support customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager.
• Cultivate strong relationships with key customers, acting as a point of escalation to coordinate issue management and problem resolution.
• Collaborate with marketing and sales teams to identify and leverage customer success stories and testimonials.
• Enable new hires, ensuring they have the necessary skills and knowledge to excel in their roles.

Qualifications & experience

• Minimum of 7 years of experience in a technical management role.
• Strong technical knowledge of Microsoft Azure, cloud computing, virtual desktop infrastructure (VDI), and related technologies.
• Strong leadership and team management skills.
• Excellent technical and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Deep understanding and experience in driving product adoption.
• Strong problem-solving and solution-oriented mindset.
• Excellent communication and interpersonal skills.
• Bachelor's degree in Computer Science, Engineering, or a related field preferred

Benefits and Incentives

• Competitive Base + Incentive Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!
• Collaborative Team Culture

* Benefits for international employees, outside the US, vary by country. 

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.