Department: Customer Success & Account Management
Reports To: Director of Client Services
Bizmatics, Inc. is a healthcare technology solutions provider and the developer of PrognoCIS, a comprehensive, cloud-based EHR and practice management platform. As a proud division of Harris Computer, we deliver integrated, customizable software and services that empower ambulatory practices to improve patient care, operational efficiency, and business outcomes.
The Strategic Account Manager (SAM) is a trusted advisor and primary relationship owner for a portfolio of high-value and enterprise healthcare clients. This role is responsible for building deep client partnerships, driving account growth, overseeing contract renewals, and ensuring client satisfaction with Bizmatics’ suite of EHR and practice management solutions. The SAM serves as the voice of the customer within the organization while aligning customer needs with Bizmatics’ product roadmap, services, and corporate objectives.Key ResponsibilitiesRelationship Management
Serve as the primary point of contact for assigned strategic accounts.
Develop and maintain strong, long-term relationships with executive, operational, and clinical stakeholders.
Conduct regular executive business reviews (EBRs) to communicate performance metrics, value realization, and strategic opportunities.
Account Growth & Retention
Drive customer renewals, contract negotiations, and multi-year agreements.
Identify upsell, cross-sell, and expansion opportunities across services, products, and modules.
Develop strategic account plans, including revenue forecasts, risk mitigation, and opportunity roadmaps.
Client Advocacy & Escalation Management
Act as the internal advocate for customers, ensuring their voice influences product enhancements and service improvements.
Manage escalations, service issues, and strategic initiatives to resolution by coordinating with cross-functional internal teams.
Business Strategy & Insights
Analyze client performance data and industry trends to identify opportunities for optimization and process improvement.
Deliver strategic recommendations to help clients achieve operational, clinical, and financial objectives.
Collaboration
Partner with Professional Services, Client Services, Product Management, and Sales teams to ensure seamless service delivery and client satisfaction.
Contribute to internal account reviews, revenue forecasting, and operational reporting.
5+ years of experience in healthcare IT account management, client success, or healthcare software sales.
Proven track record managing strategic or enterprise healthcare accounts.
Strong understanding of EHR, practice management, and RCM solutions.
Excellent relationship management, negotiation, and communication skills.
Ability to navigate complex client organizations and influence decision-makers.
Proficiency in CRM systems (Salesforce, HubSpot, etc.) and MS Office Suite.
Experience within SaaS or cloud-based healthcare software.
Knowledge of regulatory healthcare frameworks (HIPAA, MIPS, MACRA, etc.)
Familiarity with Harris Computer business practices or similar multi-division enterprise structures.
Remote with client travel (up to 50%) for client on-site meetings, conferences, and executive business reviews.
Top Skills
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