Manager of Storage Services

Responsibilities

• Leadership & Team Management
• Lead, mentor, and develop a team of Storage Engineers supporting 24x7 operations.
• Manage staffing, scheduling, and on-call rotations to ensure continuous coverage.
• Conduct regular 1:1 meetings, team meetings, and operational reviews to drive alignment and performance.
• Make sure the team is performing at a high level align with Corporate policies, procedures and goals for the organization.
• Hire, interview, onboard, and train new team members.
• Foster a culture of accountability, documentation, continuous improvement, and customer focus.
• Act as the primary escalation point for storage-related incidents and customer-impacting events.


• Storage Platform Strategy & Operations
• Own the strategy, standards, and lifecycle management for Lightedge’s storage platforms.
• Manage version tracking, patching schedules, vulnerability awareness, and end-of-life planning.
• Plan and oversee customer storage migrations, upgrades, expansions, and new environment deployments.
• Evaluate new storage technologies and product offerings to improve performance, reliability, and service delivery.
• Ensure proactive monitoring of storage performance, capacity, and availability using analytics and monitoring tools (e.g., IBM Storage Insights).


• Supported Technologies
• Enterprise storage platforms including:
• IBM Storage
• Dell Data Domain
• NetApp
• PURE Storage
• Object and cloud storage platforms including:
• Cloudian
• Wasabi
• S3-compatible object storage
• Strong integration with virtualization platforms, particularly VMware.


• Operational Oversight & Compliance
• Ensure storage environments meet Lightedge standards for security, performance, and reliability.
• Conduct regular audits to ensure compliance with company policies, regulatory requirements, and customer commitments.
• Perform capacity planning and forecasting to ensure adequate storage availability.
• Maintain appropriate sparing and inventory management for storage hardware.
• Ensure adherence to data privacy, security, and retention regulations.


• Documentation, Process & Collaboration
• Create and maintain comprehensive documentation, including configuration items (CIs), standards, policies, procedures, procurements, and renewal evaluations.
• Collaborate closely with Cloud, Compute, Network, Security, and Operations teams to deliver integrated solutions.
• Communicate effectively with customers and internal stakeholders, both verbally and in writing.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 10+ years of experience working with enterprise storage platforms, preferably in a Managed Services Provider (MSP), hosting, or cloud environment.
• 5+ years of experience in a technical leadership or management role.
• Demonstrated experience supporting 24x7 operational environments.
• Strong troubleshooting skills across complex, multi-platform storage environments.
• Excellent communication, leadership, and organizational skills.


• Technical Experience
• Experience with some or all of the following:
• IBM, NetApp, PURE, and Dell Data Domain storage platforms
• Object storage (Cloudian, Wasabi, S3-compatible storage)
• Storage performance and analytics tools (e.g., IBM Storage Insights)
• VMware-integrated storage environments
• Capacity planning, performance tuning, and lifecycle management


• Preferred Qualifications
• Vendor certifications in storage administration or management (IBM, NetApp, PURE, Dell, or similar).
• Experience supporting compliance-driven or regulated environments.
• Prior experience leading storage teams in a multi-tenant or service provider environment.


• Performance Indicators
• Storage platform availability, performance, and capacity utilization
• Successful execution of migrations, upgrades, and lifecycle initiatives
• Incident resolution and escalation effectiveness
• Documentation quality and operational readiness
• Team engagement, development, and retention
• Customer satisfaction related to storage services