Manager Reporting Solutions

Open to remote. However, if within the Franklin/MKE area, it will require 3 days onsite.
Responsibilities:

• Power BI Reporting Expertise: Create and manage Power BI reports. Transform complex data into insightful, actionable visualizations and dashboards.
• Operational Reporting Experience: Deliver accurate and timely reports that drive business decisions
• Call Center Metrics Knowledge: Analyze and optimize call center performance using key performance indicators (KPIs), including first call resolution, average handle time, and customer satisfaction.
• ETL/Data Analytics Background: Extract, transform, and load data from various sources to support reporting and analysis requirements.
• Leadership: Responsible for people management activities including the direct management of other employees. Directing, monitoring, and evaluating day-to-day workflow/quality; assessing and maintaining performance standards and measures, hiring and retention of staff, and employee discipline.

Qualifications:

• Education: Bachelor's degree in Business, Information Technology, Data Science, or a related field preferred.
• Experience: 5 years of reporting and/or scorecard management or related experience, including experience in a leadership role. Experience within the financial services industry is a plus, with an understanding of industry-specific regulations and reporting needs.
• Skills: Strong analytical skills, attention to detail, and excellent communication abilities. Proficiency in data visualization tools and techniques.
• Leadership: Proven ability to lead and motivate teams, manage performance, and drive results.

#LI-Remote
Compensation Range:
Pay Range - Start:
$84,350.00
Pay Range - End:
$156,650.00
Geographic Specific Pay Structure:
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
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Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
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We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups