Manager, Recruiting

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are currently seeking a talented Recruiting Manager based at our San Antonio, Texas corporate headquarters, or our locations in Charlotte, North Carolina, or Tampa, Florida.

As a dedicated Recruiting Manager, you will lead and manage a team of recruiters, driving the execution of effective talent acquisition strategies to meet the critical hiring needs of assigned business lines. Serves as a trusted advisor to business leaders, building positive relationships, providing insight on talent market trends, and ensuring the delivery of high-quality recruiting services. Responsible for l all aspects of team performance, driving continuous improvement, leveraging data and analytics to inform decision-making, and ensuring alignment with USAA's overall talent acquisition strategy.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.

*** Quarterly travel may be required, depending on business needs***

What you'll do:

• Leads, mentors, and oversees a team of recruiters, providing guidance, coaching, and training to enhance skills and performance.

• Builds and maintains strong relationships with business leaders, serving as a trusted advisor on talent acquisition strategies and talent market insights.

• Develops and executes recruiting strategies for assigned business lines, aligned to business goals and workforce plans.

• Assesses team performance against key metrics (e.g., time-to-fill, cost-per-hire, candidate satisfaction) and implements actions to improve results.

• Leverages data, analytics, and reporting tools to track key recruiting metrics, identify trends, and inform decision-making.

• Identifies opportunities to streamline recruiting processes, improve efficiency, and enhance the candidate and hiring leader experience.

• Champions the effective use of recruiting technologies, including Applicant Tracking Systems (ATS), Candidate Relationship Management (CRM) systems, and AI-enabled tools, to enhance team productivity and efficiency.

• Manages the recruiting budget for assigned business lines, ensuring responsible spending and maximizing return on investment.

• Manages relationships with external recruiting vendors, ensuring high-quality service and compliance with contract terms.

• Ensures all recruiting activities comply with applicable laws, regulations, and company policies.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of experience in talent acquisition, human resources, or a related field, including full cycle recruiting experience and involvement in hiring strategy, recruiting operations, or process improvement efforts.

• 2 years of experience leading others either formally in a managerial role, or informally as a project or team lead. Proven ability to develop and implement talent acquisition strategies, processes, or initiatives in partnership with business leaders to meet hiring needs.

• Strong understanding of talent market trends, recruiting standard processes, and employment laws and regulations.

• Ability to build and maintain strong relationships with business leaders and partners.

• Excellent communication, interpersonal, and presentation skills.

• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

• Proficiency in using Applicant Tracking Systems (ATS) and other recruiting technologies.

What sets you apart:

• Experience in talent acquisition management within Human Resources, including hands-on full-cycle recruiting leading a talent acquisition team in developing and implementing talent acquisition strategies, processes, talent insights, and hiring initiatives in partnership with business leaders across compliance, audit, risk, legal, and other corporate or shared services functions.

• Strong experience of talent market trends, recruiting best practices, and employment laws and regulations, particularly within complex or highly regulated corporate environments.

• Proficiency with Applicant Tracking Systems (ATS) and recruiting technologies, such as Workday, Eightfold, or other enterprise ATS platforms, with the ability to leverage data and analytics to drive hiring decisions, operational efficiency, and continuous improvement.

• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $103,450 - $197,730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.