The Manager of Quality and Continuous Improvement will oversee corrective action programs, manage investigations, and lead a team in ensuring quality, safety, and compliance.
Manager, Quality and Continuous Improvement
Hybrid with travel as necessary for program needs
Must reside or be willing to relocate to DE, MD, PA, VA, OH, NC, GA, FL
Your role in our success:
The Manager of Quality and Continuous Improvement is responsible for leading and overseeing the organization’s corrective action program to ensure effective identification, investigation, resolution, and reporting of quality, safety, regulatory, and compliance concerns. This role manages a team responsible for root cause investigations, corrective action development, and effectiveness evaluation, while ensuring audit readiness and clear communication with internal and external stakeholders.
What you'll be doing:
- Lead, coach, and develop a team responsible for investigations, corrective action management, and reporting activities.
- Develop, implement, and continuously enhance the corrective action program, including policies, procedures, and tools.
- Establish priorities, workflows, and performance expectations to ensure timely and high-quality execution of corrective actions.
- Oversee and guide investigations using structured root cause analysis methodologies
- Manage the triage of submitted concerns, including prioritization, assignment, and escalation based on risk, regulatory impact, and business impact.
- Ensure consistent and timely evaluation of issues requiring corrective action.
- Ensure ineffective or recurring issues are identified and addressed through re-analysis and enhancement of actions.
- Communicate status, risks, and outcomes to leadership and key stakeholders in a clear and actionable manner.
- Prepare and present regular reports on investigative outcomes, corrective action status, trends, and program performance.
Who you are:
- Education: Bachelor’s degree or equivalent combination of education and relevant experience in risk analysis, investigation.
- Work Experience: 10 years of progressive experience in safety, regulatory, investigation with proven leadership of teams and training.
- Driver’s License: Standard driver’s license
- Licensure/Certification: Six Sigma certification preferred
- Demonstrated leadership experience managing teams or cross-functional corrective action activities.
- Expertise in root cause analysis, systematic investigations, and risk assessment.
- Experience with audit support, regulatory interactions, or compliance management systems.
- Strong analytical and problem-solving skills with a continuous improvement mindset.
- Strong communication skills, with the ability to clearly convey complex issues, status updates, and recommendations to diverse audiences.
Benefits/what’s in it for you?
- Flexible work arrangement
- Competitive base salary
- Fantastic opportunities for career growth
- Cooperative, supportive and empowered team atmosphere
- Annual bonus and salary increase opportunities
- Monthly recognition events
- Endless wellness initiatives and community events
- Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
- Paid time off, holidays and a separate bank of sick time!
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email [email protected].
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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