Manager, Provider Engagement

Posting Date

We have a great opportunity for a Provider Engagement Manager (PEM). The ideal candidate will serve as the liaison between the physician practice and various internal and external stakeholders to help nephrologists achieve value-based targets and objectives. This role will serve as the key point of contact to streamline communication with physician practices and facilitate the achievement of program goals including the improvement of clinical outcomes. The PEM will collaborate with cross functional teams including business development, clinical, operations, and business leaders across DaVita. 

Essential Functions/Responsibilities:

Partner and manage successful relationship(s) with Nephrologist(s) to build trust and physician satisfaction. Serve as a trusted advisor and main point of contact for physician practice. 

• Build formal relationships with key stakeholders within the local integrated network including but not limited to: PCPs, Specialists, Dialysis Centers, SNFs, LTACs, high-volume hospital systems and transplant centers.

• Co-lead market ops meetings with the market director and practice physicians.  Additional attendees may include: DV clinical leaders, IKC clinical leaders, market analyst, etc.

• Educates practices on all program requirements including participation and responsibilities for quality assurance (QA) and quality improvement (QI). 

• Provides streamlined nephrologist engagement across DaVita IKC and other GIKC value-based care programs.

• Review quality metrics, clinical reports, program playbooks, program updates, and other pertinent documents with physicians.  Ensure that physicians have solid understanding of program requirements and expectations.

• Implement meaningful process changes by assisting in physician practice assessment as it pertains to the CKCC program, leading the implementation of efficient and effective processes, and identifying support resources that result in optimal clinical/patient outcomes. Provides analysis of clinical and operational data from multiple sources and determines current trends to develop QA and QI actions appropriate for value-based program needs.

• Facilitates behavior change through practice QI team by Implementing ongoing meeting schedule for physician champion and practice QI team, involving other practice physicians, and practice staff as appropriate. Provides coaching, feedback, and assistance to practice for change leadership and management. Uses proven techniques of practice facilitation to influence and promote high-value healthcare. Identifies practice educational needs and matches them with available DaVita resources.

• Reviews and synthesizes data reports provided by NCA or DaVita analyst. Checks for data accuracy, provides recommendations to improve practice experience, and understands critical focus areas. Collaborates with DaVita and IKC clinical leadership on key findings.

• Other duties as assigned

Education and Qualifications:

• Bachelor’s Degree- Required, MBA - Preferred

• Proven track record of building successful physician relationships- Required

• Prior experience in healthcare services and/or working with payers, value-based care models, and/or integrated healthcare models

• Process improvement training (Lean Six Sigma, PDSA) - Preferred

• At least 2 years of project management experience

• At least five years of experience in a clinical support role - Required

• Direct clinical experience is a plus

• Healthcare account management experience is a plus

• Advanced proficiency in Microsoft Office Products (Excel, PPT, Word)

Full vaccination against COVID-19 or weekly COVID-19 testing, in addition to wearing a mask, is required. A medical/religious exemption is required for any unvaccinated teammates planning to visit a clinic or working on any of our federal contracts.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.