Manager, PPS Financials

As a Workday Financials Post-Production Support Manager, you'll have the opportunity to: 

Management Responsibilities 

• Lead, coach, and develop a team of Workday support specialists, including hiring, onboarding, and retention strategies 
• Set performance goals, conduct regular evaluations, and provide constructive feedback to team members 
• Implement effective workload distribution and resource allocation across multiple client engagements 
• Foster a culture of collaboration, continuous improvement, and customer service excellence within the team 
• Establish clear communication channels and escalation procedures within your team and across departments 
• Create and maintain comprehensive documentation of team processes, best practices, and knowledge resources 
• Identify skill gaps within the team and develop targeted training plans to address them 
• Mediate conflicts and address performance issues promptly and effectively 
• Implement reward and recognition programs to motivate and retain top talent 
• Facilitate regular team meetings, knowledge-sharing sessions, and professional development activities 
• Advocate for team needs and accomplishments to senior leadership 

Client and Technical Responsibilities 

• Drive success in operational support and enhancement projects for live Workday Financials clients 
• Cultivate and maintain strong client relationships, consistently exceeding expectations through expert troubleshooting and support 
• Resolve complex issues across multiple Workday Financials areas, serving as a go-to subject matter expert for both team members and clients 
• Lead client sessions to analyze and scope post-production challenges, translating needs into effective solutions 
• Implement Workday best practices and optimizations, ensuring high-quality support that drives ongoing value for our clients 
• Orchestrate system health checks, performance tuning, and continuous improvements for Financials modules 
• Innovate and adapt to evolving client needs, leveraging your deep Workday Financials expertise to propose creative solutions for ongoing support 

• Strategic Leadership 
• Develop comprehensive service delivery strategies that align with both client needs and company objectives 
• Analyze market trends and Workday product roadmaps to anticipate client needs and develop proactive solution offerings 
• Create innovative service offerings that differentiate our company in the competitive Workday partner landscape 
• Establish key performance indicators (KPIs) to measure team effectiveness and client satisfaction 
• Leverage client feedback to continuously refine and improve service delivery models 
• Participate in strategic planning sessions to shape the future direction of our Workday practice 

We're looking for someone with: 

• 5+ years of experience supporting live Workday Financials clients, demonstrating a strong understanding of post-production challenges and solutions 
• Deep expertise in multiple Workday Financials functional areas, with a focus on troubleshooting and optimization 
• Previous consulting experience with a Workday deployment partner in a post-production support role (preferred) 
• Strong leadership skills with the ability to foster an environment of collaboration, innovation, and excellence  
• Previous experience coaching, mentoring or managing required 
• Proven track record of managing multiple client support engagements simultaneously 
• Exceptional ability to build and nurture strong client relationships across various organizational levels 
• Excellent verbal and written communication skills, with the ability to explain complex financial concepts clearly to end-users 
• Passion for knowledge sharing and mentoring, contributing to team growth and client satisfaction 
• Agility in learning and adapting to new Workday features and updates through both instruction and self-directed learning 
• Strong attention to detail balanced with strategic, big-picture thinking for ongoing system improvements 
• A blend of creativity, confidence, flexibility, and a great sense of humor to thrive in our dynamic support environment 
• Current certifications in Workday Financials, preferably including Record to Report, Contracts to Cash, and/or Banking & Settlement