Manager, People Tech Operations

About the teamZillow Group’s People Technology team is on a mission to build delightful experiences for every stage of the employee lifecycle. In close partnership with our People Org and product teams, we design, implement, and optimize the systems and processes that enable employees to thrive.

About the role

We are seeking a Manager, People Tech Operations to lead and scale our newly established People Technology Operations team. This role will oversee a team of system analysts responsible for day-to-day support, continuous improvement initiatives, and annual recurring activities such as open enrollment, payroll year-end, compensation planning, and talent reviews.

The ideal candidate brings a strong background in Workday, paired with operational excellence and a strategic mindset. You should be as comfortable mentoring and scaling a team as you are rolling up your sleeves to troubleshoot configuration issues. You’ll help us build scalability, operational efficiency, and career growth opportunities while ensuring exceptional service delivery.

What You’ll Do

• Operational Excellence

  • Own the operational framework for People Technology, ensuring reliability, scalability, and alignment with business needs.

  • Oversee day-to-day operations, manage escalations, and ensure SLA-driven service levels.

  • Partner with the product team to design a structured intake and prioritization process for continuous improvement enhancement tickets, following an agile delivery model.

  • Implement and refine processes, workflows, and SLAs to drive consistency and efficiency.

  • Analyze ticket trends to identify themes, proactively recommend automation opportunities, and reduce recurring pain points.

  • Track KPIs such as ticket volume, resolution time, satisfaction scores, and system usage to drive data-driven improvements.

• System Optimization

  • Lead Workday reporting optimization and establish governance frameworks for reporting.

  • Drive Workday security automation, including role-based and user-based access provisioning.

  • Continuously identify opportunities to streamline system configuration, reduce ticket volume, and shorten SLAs

• Hands-On Technical Leadership

  • Serve as a technical advisor for system analysts, providing guidance on configuration challenges.

  • Troubleshoot issues alongside the team and take ownership of complex tickets, triage items, or annual recurring activities as needed.

• Team Leadership & Development

  • Lead, mentor, and develop a team of system analysts

  • Drive career growth, coaching, and performance management to consistently hold high bar for the team

  • Foster a culture of collaboration, accountability, and continuous improvement.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $134,000.00 - $214,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 7+ years of experience in HRIS or broader HR technology, with deep Workday expertise.

• 3-5 years of experience managing inclusive, high-performing teams within HR technology.

• Proven track record of coaching and mentoring early-career talent and leading cross-functional teams.

• Strong experience building and scaling operational support models, with expertise in ticketing, audits, reporting, and program cycles.

• Demonstrated success in streamlining processes, driving automation, and introducing workflow improvements that deliver measurable impact.

• Excellent communication skills with the ability to influence and partner across cross functional teams

• Strong analytical and problem-solving skills with a data-driven mindset.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.