Manager Operations Excise

Agency

Dept of Revenue

Division

Excise Tax

Job Classification Title

Revenue Administration Officer II (NS)

Position Number

60083212

Grade

NC17

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***
**This is an anticipated vacancy**
The North Carolina Department of Revenue is recruiting for a Manager of Operations in our Excise Tax Division. Duties for this position include, but are not limited to:
-Supervise the Operations Section which includes the supervisors of the Returns Processing unit, Returns Resolutions and Support Services unit
-Assist the Assistant Division Director in formulating tax policy, reviewing proposed legislation, and resolving complex or controversial tax issues
-Review and propose revisions to clarify the Division’s position in situations involving multiple interpretations
-Assist in analyzing the impact of legislation on forms, procedures, compliance and enforcement and recommends whether additional funds and staff are needed
-Review drafts of new legislation being proposed and explain the results to Division management and any other interested party
-Provide technical assistance and interpretation of tax laws and procedures usually related to pending legislation, difficult tax questions and policies/procedures
-Attend conferences and participate in the analysis of tax issues such as new laws and serve on panels to problem-solve

Knowledge Skills and Abilities/Management Preferences

• Demonstrated supervisory experience

• Skills in planning, organizing, leading and negotiating

• Knowledge of current and former North Carolina Revenue laws and administrative rules in order to apply to complex or unusual situations

• Strong communication and interpersonal skills to be able to communicate, orally and in writing, with employees, taxpayers, trade associations, and other state and federal agencies

Recruitment Range: $60,881 - $95,127

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service 
• Twelve paid holidays per year 
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year 
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave 
• Personal Observance Leave and Community Service Leave  
• Longevity pays lump sum payout yearly based on length of service 
• 401K and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. 

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. 
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or [email protected]. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 984-275-5832.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution and four years of experience in tax accounting and auditing work; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Donna L Howe

Recruiter Email:

[email protected]