Manager of Online Services - LMS

Total Medical Compliance (TMC), a leader in the healthcare compliance marketplace, is looking for a Manager of Online Services to join our Staff. We seek expertise and the desire to work with a high performing team.

JOB PURPOSE

As Manager of Online Services, the candidate is responsible for maintaining and ensuring effective administration of the TMC Learning Management System and other online services, including but not limited to: testing and posting new content, troubleshooting technical issues, ensuring accurate audience assignments and assessment scoring, documenting processes, and developing reports. The position also is responsible for various other technical services that are internal to the company.

KEY RESPONSIBILITIES:

1. Maintains Learning Management System (LMS) including troubleshooting and fixing user issues

2. Develops and documents processes or policies as needed to establish consistent use of the system

3. Works with education staff, regulatory, and subject matter experts to create and manage system-level learning assignments

4. Communicates with LMS vendor to ensure system accessibility and technical standards (TMC uses GNOSIS)

5. Tests all changes to the LMS, posts and test e-Learning modules, ensures accurate audience assignment and assessment scoring

6. Oversees vendor management for online learning content (manage the relationship, deliverables, report out to management and human resources)

7. Makes recommendations on future improvements to content management, workflow processes, and user experience.

8.Responsible for our Online Manual product line, which includes managing the edits to the content.

9.Responsible for managing our internal SharePoint system.

Requirements

MINIMUM EDUCATION REQUIRED:

HS/GED required. Bachelor’s degree preferred.

MINIMUM EXPERIENCE REQUIRED:

Three (3) years of experience with learning management systems and/or software applications including data/content management.