Manager, IT Business Applications (Learning Technology)

Role

We are looking for a Manager, IT Business Applications (Learning Technology) to join our IT/Business Applications department. Reporting to the Sr. Director, Enterprise Applications, this role offers the flexibility to work remotely within the United States, with a preference for candidates based near our San Jose, CA office who can participate in a hybrid schedule (three days per week onsite).

We are seeking a highly motivated, experienced, and hands-on individual to own and manage the business applications related to our external and internal Learning Management Systems. Your primary focus will be on end-to-end business processes, systems architecture, and LMS integrations, ensuring seamless connectivity with the rest of the IT Business Applications landscape. You will work closely with cross-functional business and IT teams to understand business processes, define strategies, gather requirements, and design solutions that align with our business objectives.

What you’ll do (Role Expectations)

• Take ownership of our current internal and external LMS platforms, CMS platform, Certification platform, Badging platform, and future solutions, ensuring their effective functioning and optimal utilization
• Work closely with business stakeholders to define the business process and technology platforms strategy and roadmap
• Design and maintain the architecture of the LMS and ensure smooth integrations with other business applications in our technology ecosystem
• Manage relationships with LMS, CMS, and Certification platform vendors and other relevant technology providers while evaluating new and existing vendors to maintain healthy partnerships
• Collaborate with stakeholders and subject matter experts to translate business needs into comprehensive, scalable, and user-centric solution designs

Who You Are (Success Profile)

• You thrive in ambiguity, comfortable building the path as you walk it, and see ambiguity as the raw material to build something meaningful.
• You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed, building deep empathy for internal and external customers while championing their needs from start to finish.
• You operate with urgency, focusing relentlessly on execution and a bias for action to deliver high-impact results quickly.
• You think at scale, connecting your day-to-day work to the larger company mission and building solutions that support a high-growth, global organization.

What We’re Looking for (Minimum Qualifications)

• 10+ years of experience managing enterprise business applications, with 5 or more years managing Learning Management Systems and related technologies
• Strong understanding of end-to-end business processes for enablement, learning management, and certification management alongside best practices
• Expertise in systems architecture, integration, solution design, and SSO authentication for LMS platforms
• Familiarity with LMS platforms (Cornerstone, Litmos, Skilljar), CMS platforms (Mediafly), Certification platforms (Pearson Vue), Gamification systems (Credly), and data platforms (Snowflake, Tableau)
• Exceptional communication and interpersonal skills with the ability to collaborate effectively with cross-functional business stakeholders and technology teams

What Will Make You Stand Out (Preferred Qualifications)

• Exceptional hands-on ability and willingness to administer the LMS platforms as an individual contributor
• Proven experience in vendor management and contract negotiations
• Experience delivering AI-enabled workflows using native Learning Management System capabilities or other advanced AI tools to drive innovation and continuous improvement

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