Manager, Key Account Management

Founded in 2008, Locumsmart provides web-based software-as-a-service solutions to the healthcare recruitment industry. The Locumsmart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment. Our clients include some of the largest hospital systems and staffing firms in the country. 

As the Manager of Healthcare Organization Account Management at Locumsmart, the industry’s leading Vendor Management System (VMS), you will play a pivotal role in driving client success, retention, and revenue growth. You will lead a team of 3+ Account Managers and serve as a strategic partner to large healthcare clients. This position is ideal for a dynamic leader who thrives in a fast-paced environment and is passionate about empowering their team, influencing cross-functional stakeholders, and delivering exceptional client experiences.

Responsibilities

Team Leadership & Development

• Lead, coach, and develop a high-performing team of Account Managers through weekly one-on-ones, coaching sessions, and performance feedback.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Provide ongoing mentoring to enhance strategic thinking, client engagement, and solution development.

Client Relationship Management

• Serve as a trusted advisor and primary point of escalation for enterprise healthcare clients.
• Build and nurture relationships with key client stakeholders, including C-suite and VP-level decision-makers, to identify business needs and opportunities for growth.
• Maintain regular communication and on-site engagement to ensure client satisfaction and expand platform utilization.

Strategic Growth & Retention

• Develop and execute account growth strategies that align with client goals and Locumsmart’s broader business objectives.
• Identify opportunities to expand Locumsmart’s technology and staffing solutions within existing accounts.
• Partner with clients to customize solutions that address complex staffing challenges and drive long-term value.

Cross-Functional & Vendor Collaboration

• Lead cross-divisional efforts by collaborating with internal departments (Sales, Product, Customer Success, etc.) and external vendors to deliver cohesive client experiences.
• Champion vendor engagement and alignment with client goals across the platform.

Operational & Sales Excellence

• Oversee account performance metrics, client health reporting, and success plans to mitigate risk and optimize results.
• Negotiate client contracts and manage renewal cycles, ensuring mutual value and compliance.
• Present data-driven insights and recommendations to clients and internal leadership.
• Manage CRM and account data to maintain accuracy and support forecasting.

Qualifications

• 5+ years of client-facing account management experience, preferably in healthcare or staffing technology.
• 3+ years of experience leading teams with proven success in coaching and developing talent.
• Demonstrated ability to manage and grow large enterprise accounts.
• Track record of meeting or exceeding revenue goals and performance targets.
• Strong presentation and communication skills with the ability to influence executive stakeholders.
• Proven expertise in negotiating complex, service-based agreements.
• Exceptional organizational, prioritization, and analytical skills.
• Experience working across departments and managing through indirect influence.
• Bachelor’s degree required; Master’s degree a plus.
• Experience in healthcare staffing or within a VMS/MSP environment preferred.
• Deep understanding of healthcare systems, delivery models, and operational structures preferred.
• Ability to build strategic business plans based on trends, insights, and client feedback preferred.
• Willingness and ability to travel as needed for client engagement preferred.

In return we offer:
• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs
Click here to learn more about our company and culture. 

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different? You.