Manager IT Solutions Delivery - HR Systems

Category/Area of Expertise: IT & Technology
Job Requisition: 437728
Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Sltns Dvlpmnt - Trnsctns - Hr&Corp (5118851)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
The Solutions Delivery Manager is responsible for leading and managing a team of Solutions Delivery Analysts in the delivery of IT initiatives. This role will work with the business and other IT functions in developing the IT Roadmap, including budget and resource allocation, to support delivering key business objectives. The Solution Delivery Manager will oversee delivery activities for initiatives ensuring successful deployment of solutions, on time, on budget and meeting business expectations. This role is responsible for leading the Solution Delivery Team in providing timely and efficient support of the Solution Function's systems and applications. The scope includes managing all second level and third level technical support, technical resolver and knowledge provider, supplier management and governance, adherence to and delivery of all service level attainment and business service availability. This leader must have strong supplier contract negotiation and governance skills to ensure attainment of all service level objectives and drive capabilities with the suppliers to continue to deliver on end-to-end visibility and availability of critical services. The Solutions Delivery Manager will act as a resource manager including coaching and mentoring team members, developing future leaders for the organization and establishing a performance culture within the team. The Solutions Delivery Manager must have excellent financial budget management capabilities to ensure projects and department budgets are forecasted and managed appropriately.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location is Salisbury, NC.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities:

• Resident Technical SME for all HR and Payroll systems, services and applications in an identified functional area.
• Responsible for leading all solution delivery activities for a functional area specifically:
  • Lead the effort with the business and other IT functions in the development of the IT Roadmap including budget and resource allocation.
  • Responsible for preparing documentation to support proposed projects through the IT review and approval process
  • Partner with PMO on resource management allocation and budget management associated with all project delivery
  • Review and approve business needs identified by either the business and/or product owners into either agile stories or waterfall business requirements.
  • Partner with Solution Engineering in building out technical specifications and solve any technical challenges that may prevent business desired solution outcomes
  • Ensures that the business and Quality Assurance have built out the proper test cases/matrices so that proper System Integration and User Acceptance Testing is completed prior to production deployment
  • In partnership with Service Delivery ensure RUN Book Documentation is complete and prepare for production support turnover
  • Manage Solution Implementation & Post Production Hyper Care Support
• Responsible for management of a team of Solutions Delivery Analysts including coaching, mentoring, developing talent and performance management. This includes goal setting, establishing team KPIs and OKRs.
• Leads and drives team for accountability and supplier performance to deliver on technical needs and service level expectations
• Leads engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with senior SMEs and suppliers
• The successful candidate will be a technically versed resource with excellent customer service skills at all levels of the organization.
• Responsible for leading a team who focuses on root cause analysis and operational performance improvements within IT and with external partners.
• Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed.

Qualifications:

• Bachelor's degree in computer science, CIS or related (or equivalent related work experience)
• 8 or more years of equivalent experience in relevant job or field of technology
• 5 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly
• 5 or more years' experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills

• Proven ability to identify customer opportunities and challenges to realize their future of work and build appropriate solution by working with internal/external stakeholders.
• Demonstrated ability to understand career aspiration of team members and build development plans to retain a high-performing team
• Experience with budgeting, expense management, and contract negotiation and vendor management

• Experience developing and maintaining policies, procedures, standards, and guidelines
• Strong customer service skills and leadership skills including the ability to interact with personnel, build strong relationships at all levels and understand business imperatives
• Excellent written and verbal communication skills; ability to communicate up, down, and across the business
• Proficiency in performing risk, business impact, control, and vulnerability assessments
• Ability to plan, prioritize and drive solutions, issues, tasks, and deliverables from concept to closure
• Proactive nature and ability to remain calm in crisis situations

• Key Skills: Leadership skills including active listening, clear and concise verbal and written communications, strategic thinking, creativity, flexibility, ability to inspire and grow talent

Preferred Qualifications:

• Master's degree in relevant field of study, Additional trainings or certifications in relevant field of study
• Post graduate degree advanced training and or certifications in relevant field/s of study preferred
• 5 or more years' experience in Agile teams and Product/Platform based operating model.
• 5 or more years' experience in leading teams or advancing technical capability in teams.
• Experience in retail or grocery industry preferred.
• Experience with Payroll and HR systems is preferred, particularly Success Factors EC and ECP
• Project/Portfolio management background and vendor management experience are preferred

ME/NC/PA/SC Salary Range: $108,880 - $163,320
IL/MA/MD Salary Range: $125,200 - $187,800
#LI-Hybrid #LI-NG1
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.