Manager, Information Technology

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. 
But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking an IT Manager to join our team!

What You’ll Do:
We are seeking an experienced and dynamic IT Manager to lead our IT Helpdesk and System Administration teams. This individual will play a critical role in ensuring Backblaze’s internal technology operations run smoothly, securely, and efficiently. The ideal candidate will bring strong leadership, technical expertise, and experience operating within a public company environment.
Key Responsibilities

• Team Leadership & Management
  
• Supervise and mentor a team of IT Helpdesk Technicians and System Administrators.
• Foster a culture of accountability, innovation, and continuous improvement.
• Oversee day-to-day operations, ticket workflows, SLAs, and incident response.
  
• Operational Excellence
  
• Ensure reliable and secure performance of core IT services (endpoint management, directory services, collaboration tools, asset lifecycle).
• Implement best practices for change management, configuration, and documentation.
• Define and track key performance indicators (KPIs) for IT support and system operations.
  
• Strategic Initiatives
  
• Partner with the VP of IT to define roadmap priorities aligned with organizational growth.
• Lead or support IT projects related to systems upgrades, office infrastructure, and process automation.
• Contribute to policy development and enforce IT compliance standards.
  
• Public Company Readiness & Compliance
  
• Ensure IT controls support SOX and other compliance frameworks.
• Collaborate with Security, Legal, and Finance teams to ensure audit readiness.
• Maintain asset inventory and system access controls to meet regulatory standards.
  
• Stakeholder Engagement
  
• Serve as a point of escalation for internal technology issues.
• Build strong relationships with business partners to understand and anticipate technology needs.
• Champion user training and education efforts for internal systems.

Requirements:

• 7+ years of progressive IT experience, with 3+ years in a leadership or management role.
• Demonstrated experience supporting both Helpdesk and Systems Administration teams.
• Hands-on expertise with enterprise IT tools such as Jira,Confluence, Jamf, Okta, Google Workspace, Slack, and endpoint management platforms.
• Strong understanding of ITIL principles and service desk operations.
• Experience operating within a public company and supporting compliance (e.g., SOX, SOC 2).
• Exceptional communication and interpersonal skills.

Preferred:

• Experience supporting hybrid or remote-first teams.
• Familiarity with security best practices.
• ITIL, SCRUM, PMP, or other relevant certifications.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is

• Non-Bay Range: $127,000 - $143,000
• Bay Area Range: $178,000 - $188,000

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.