Manager, Implementation Services

Intapp is hiring a Manager of Implementation Services in their Charlotte, NC office to provide leadership over a Client Implementation team within our DealCloud business unit.  Areas of focus will include the management of resources across a client delivery team, governance on client projects, and Sales support for our Services Sales team. Key responsibilities are outlined below in more detail:

What you will do:

Implementation Team Management:

• Responsible for the overall execution and delivery quality of a portfolio of client implementations, as well as overseeing resource staffing, resource forecasting, project budgets/profitability, and delivery team efficiency
• Directly manage a team of Sr Associates, Associates and Analysts responsible for implementation delivery to clients. 
• Provide your direct reports with guidance on the development and growth of personnel on their teams
• Conduct weekly tactical check-ins with direct reports and other key resources to understand any project/client risks within your portfolio and/or any personnel issues and concerns
• Own the mentorship & professional development of direct line reports
• Provide regular reporting to senior management regarding key accounts, financial metrics, client escalations, and personnel updates
• Ensure maintenance and accuracy of project data entered into the internal CRM system
• Build relationships and liaise with other Intapp client facing teams (Client Success, Technical Services, Account Management, Product Support, Sales) to ensure a high-quality client experience
• Build relationships with internal teams (Operations, HR, Talent Acquisition, Finance) to support services operations such as hiring, reporting, and professional development
• Work with other services team leaders within Intapp (Engagement Management, Managed Services, Technical Services) to coordinate on large scale/complex deliveries, in conjunction with other regional Managers in the delivery organization
• Engage in ongoing process improvement and methodology initiatives  

Client Management:

• Serve as a senior resource providing oversight over all Intapp resources working on the project

• Attend key meetings to provide guidance and direction
• Closely communicate with the Engagement Managers to stay informed of key activities, timeline, and risks
• Identify and support the development of methodologies and processes in response to product evolution, team structure/engagement model changes, and learnings from completed projects in order to increase delivery expertise, quality, and efficiency.
• Work with project teams and Segment Leads/Account Managers to generate and position change orders when additional budget is required for an implementation

Sales Support:

• Continuously review scoping accuracy and provide feedback to Sales/Segment lead teams
• Ensure the smooth transfer of knowledge from the Sales team to the Implementation team delivering the SOW
• Work with closely with the Sales and Segment lead team to understand incoming pipeline of Services work
• Manage the bandwidth of the Implementation team members to allocate time for scoping activities

What you will need:

• 4+ years of experience in the consulting/professional services industry with 2+ years in a management role
• Prior success within a Professional Services organization with project, portfolio or program management experience
• Exceptional communication skills, strong business analytical acumen, proven delivery successes in complex project implementations, hands-on operational experience and outstanding leadership credentials
• Results oriented, highly motivated, positive, and entrepreneurial, with a can-do attitude 
• Ability to think strategically and analytically to solve complex problems, strong attention to detail
• Highly collaborative and flexible, can easily adapt to changing/evolving role requirements
• Experience working with C-level client executives to deliver solutions
• Ability to build effective working relationships with others inside and outside the organization, including leadership

Not required, but a bonus if you have:

• Experience serving clients in the private capital markets
• Experience delivering SaaS solutions to clients

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.