Manager, HR Shared Services

The People and Culture (P&C) team at Stitch Fix is dedicated to fostering a workplace that inspires and fulfills the individuals who deliver exceptional client experiences. From our warehouse staff to our tech talent, product teams, and stylists, we create a fun, collaborative environment where problem-solving is a shared effort. We are looking for dynamic, bright, and kind People and Culture leaders who are motivated by the challenge to join our growing team. 

The Manager, HR Shared Services, plays an integral role in shaping the employee experience by evolving the design and infrastructure that supports it. This role will lead the centralized HR service delivery team, leveraging AI and automation to ensure the efficient and consistent execution of core HR functions from hire to retire. 

Be responsible for ensuring the success of the centralized team, maintaining high standards of operational excellence, positive employee experience, and continuous improvement within the shared services model. You will partner closely with key stakeholders to ensure alignment, accuracy, and effective delivery across the enterprise, while also overseeing complex projects that drive an exceptional employee experience. This role requires strong leadership, program management, HR technology expertise (including AI in HR), and excellent communication and analytical skills to effectively manage HR operations and support our strategic People team initiatives. You're excited about this opportunity because you will be responsible for...

• Being a strategic HR Shared Services leader:
  • Creating and executing a shared services strategy for Shared Services transformation, evolving and standardizing operations, and leveraging technology for efficient delivery of HR functions. 
  • Oversee and optimize the centralized function for key HR operations like compliance, immigration, escalations, and data management ensuring consistent and accurate service delivery. 
  • Proactively use data and engage with internal stakeholders to identify on-going needs and actively look for opportunities to enhance current processes and optimize technology solutions.
• Program Management:
  • Drive the successful delivery of complex HR projects, such as system implementations and process improvements, by leading crossfunctional project teams and managing all phases from initiation to completion.
  • Harness expertise in HR systems and platforms (e.g., HRIS, ATS, HCM) to identify opportunities for efficiency gains, simplification of employee experience, data management and maximize user adoption.
  • Champion change by partnering with key stakeholders to create and implement robust transition plans that foster employee buy-in and engagement with new processes and technology.
• Leadership and Communication:
  • Coaches and develops a team of professionals to assist in their growth and attainment of necessary skills to create impact. Monitors staff performance and drives performance improvement initiatives and ensures that service levels meet or exceed agreed upon standards.
  • Lead and influence a wide range of stakeholders—from internal partners to external vendors—to ensure project alignment and drive successful business outcomes.
  • Translate long-term business objectives into actionable HR programs and services that support company-wide goals.
  • Summarize and present data to key stakeholders, simplifying complex information into clear and compelling insights.
• Strategy & Operational Excellence:
  • Leverage data analysis to identify key trends, pinpoint opportunities for improvement, and inform the strategic direction of HR services.
  • Ensure HR systems and processes are compliant and audit-ready, building a framework that supports operational integrity and reduces organizational risk.
  • Drive continuous improvement and raise the bar by leveraging insights from external use cases and market data to inform and optimize our solutions

We’re excited about you because you have…

• • Experience: 7+ years proven experience in HR in a people-focused or Shared Services role, with a track record of successfully managing and transforming HR operations; Have a Bachelor’s degree, or equivalent combination of education and work experience.
  • Technical Skills: Expertise in HR systems (Workday, Greenhouse, Fountain, Looker, Qualtrics), and a strong understanding of how to leverage technology to enhance service delivery and efficiency.
  • Strategic Leadership: Demonstrated ability to lead and manage large-scale projects, such as system implementations, and to drive organizational change.
  • Analytical Acumen: Skilled in using data to identify opportunities, solve complex problems, and make data-driven decisions that optimize HR services.
  • Compliance & Risk Management: Comprehensive knowledge of HR compliance requirements and a proven ability to manage audit processes and ensure data integrity.
• Preferred Qualifications
  • AI and Automation: Knowledge and experience in implementing AI, machine learning, and automation tools to streamline HR processes and improve the employee experience.
  • Program Management / Change Management: Certification or advanced training in project management and/or change management methodologies (e.g., Lean, PMP, Prosci) to guide the enterprise through technology and process transitions.
  • Vendor Management: Strong experience in managing relationships with external vendors and partners to drive successful outcomes.

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.