Manager, HR Operations

About the Manager, HR Operations at Headspace:

As the Manager of HR Operations, you will be a hands-on team member with the ability to flex from strategic to tactical work and be a thoughtful leader and partner to the broader People Operations team and beyond. This role will lead the charge as we focus on a solid HR foundation, allowing us to build for scale, while providing the opportunity to develop, enhance, and implement solutions to a variety of complex HR challenges in a dynamic and fast moving environment. Key focus areas will include the design and implementation of People policies and processes to ensure best in class operations, core HR compliance, and people systems optimization focusing on self service and automation to ensure our people tools enable employees to focus on high impact work. 

The ideal candidate will be passionate about great employee experiences, leverage their foundational knowledge of HR to tackle a broad range of priorities, be invigorated by creating scalable solutions, leverage data and technology to inform process efficiencies, and have a strong desire to develop and grow their direct reports. Reporting to the Senior Director, People Operations, this role will help ensure that Headspace’s People Ops team is innovative, strategic, data centric, and results oriented. This role’s scope will focus on some of the most critical components of supporting Headspace employees throughout their employment journey and deliver business impact.

What you will do:

• Lead and manage the HR Ops team, providing guidance and support to ensure smooth day-to-day operational excellence.
• Own the delivery, effectiveness, and continuous evolution of core HR processes and policies such as policy management, compliance training, LOA best practices, etc., while maintaining compliance with federal, state, and local employment laws across the US and the UK.
• Collaborate with People Business Partners and other cross functional teams to diagnose and implement solutions needed to improve operational effectiveness.
• Ensure ongoing compliance with relevant regulations and requirements to minimize risk and exposure to the company; partner with legal to address any employment related legal matters.
• Partner with internal communications to support communication strategies for People Ops programs and announcements.
• Oversee and enhance inbound People Ops requests and employee self-service resources, ensuring people ops team materials are up to date and relevant to provide a seamless experience for employees.
• Design a variety of resources ranging from online materials to internal standard operating procedures; tailoring existing processes to meet business specific needs.
• Drive and support the enhancement and evolution of Company HRIS, UKG, to ensure it’s enabling us to work efficiently and effectively.
• Help create metrics and processes to evaluate policies and associated programs to ensure data-driven approach to measure effectiveness; use data to recommend and implement solutions in support of achieving team and/or business initiatives.

What you will bring:

Required Skills:

• 5+ years of experience building and improving the employee experience in an HR/People Operations role
• 2+ years of experience managing a team, focused on driving for accountability and results
• Strong HR functional expertise; knowledgeable on employment law compliance, policy creation, process development
• Strong business acumen to provide solutions that deliver impact, demonstrate creative problem solving and critical thinking skills; ability to exercise sound judgment
• Prior experience building scalable operational support infrastructure of all people systems, including HRIS
• Ability to use data to drive recommendations and decision making
• Ability to think ahead and build for the long term to create proactive, versus reactive, workflow 
• Passionate about providing an extraordinary experience for employees at all levels 
• Confidence in crafting and recommending projects or programs needed for achieving functional goals
• Makes others better through work reviews, thorough documentation, area of expertise guidance

Preferred Skills:

• Previous experience working at a digital health company
• International HR best practices (particularly in the UK) 
• Experience using UKG as an end to end HRIS solution
• Familiarity with Zendesk as a ticketing and knowledge base platform
• Experience with immigration matters in the US and UK

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $99,000-$138,000 + equity + benefits. 

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. 

Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice