Manager, Field Marketing, Firehouse Subs, US&C

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary: Marketing Manager, FHS, US is directly responsible for supporting and growing franchisees’ sales, traffic, and profitability by planning and executing effective regional marketing plans, adjusting and tailoring the National Marketing Calendar to each of the different DMAs by leveraging local insights and guest preferences, and ensuring Firehouse Subs® is meeting their Marketing KPIs. You will report directly to the Sr. Manager, Field Marketing Firehouse Subs®, US. Your main clients are franchisees and their operating teams, and you will work closely with the rest of the Marketing Team, Digital, Technology, the Southeast Division field team, including Franchisee Business Partners, General Managers, and Operations Partners.

Roles and Responsibilities: 

• Develops and sets local compelling marketing strategies and oversees impactful regional campaigns to meet the unique needs of each market or region, including specific marketing objectives (Sales, Traffic, New Guests, ROI & Brand Loyalty goals)

• Identify designated market area gaps and create strategy to increase market share presence

• Partnership & Sponsorship Development: Identify and establish partnerships with local businesses, community organizations, and event sponsors to enhance brand visibility and create community connections. Collaborate on joint marketing efforts and co-branding opportunities that bring mutual value.

• Serves as a brand ambassador by identifying and executing brand opportunities around each unit within the assigned territory.

• Plans LSM for assigned territory. Ensures marketing activities and sales are in alignment with Corporate Brand strategic goals.

• Research media opportunities (outdoor billboards, media-based sponsorships, etc.) and makes recommendations on engagement of such opportunities based on territory needs.

• Responsible for an annual budget (amount TBD) for assigned division and fulfillment responsibilities.

• Project Manages cross-functional teams when developing those marketing strategies, ensuring flawless and successful deployment, along with a post-mortem analysis

• Uses aligned to ROI methodologies to measure the effectiveness of marketing plans and recommend adjustments as needed

• Influences franchisee sales and profitability by making data-driven recommendations across all product and sales channel categories, including MO&P and Delivery (both 1P and 3P)

• Owns the onboarding and execution of digital sales channels within the South division, including third-party delivery, mobile app ordering, kiosks, and exterior digital menu boards

• Provides Execution support for Market Tests (on demand)

• Supports the analysis of promotions, marketing programs, and new product introductions and effectively measures their success to help gain greater understanding of local sales, traffic, and profitability.

• Provides reporting and business/trend analysis allowing performance analytics team and franchisees to make profit-maximizing decisions

• Adds to franchisees’, (insert region) team’s, and the brand’s understanding of regional and individual restaurant sales and traffic-driving tactics 

Skills & Qualifications:

• Bachelor’s Degree in Business, Marketing, Sales, or a related field

• 3-5 years relevant work experience

• Demonstrates excellent organization skills, with ability to prioritize and handle multiple tasks

• Demonstrates strong business acumen, interpersonal skills, and influencing ability to maintain and grow productive relationships with franchisees

• Demonstrates effective written and verbal communication, to include formal presentations and the ability to prepare and present to franchisees on a regular basis and senior leadership on an occasional basis

• Must have the ability to interface and maintain excellent professional relationships with a variety of audiences to include franchise partners, ad agencies, local marketing vendors, internal RBI functions, and senior leadership

• Demonstrates high level of problem-solving skills.

• Advanced in Microsoft Suite (especially Excel and PowerPoint)

• Honesty, high integrity, personal accountability, ownership, and a passion for the success of the brand, the team, and personal career growth

#firehouse

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.