Manager, Event Operations & Venue Technology - 20181

Description and Requirements
The Team You Will Join
When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Manager, Event Operations & Venue Technology is responsible for leading the operational strategy, service delivery, and day-to-day support model for MetLife's premier event spaces across 200 Park Avenue, Warren, NJ, and Whippany, NJ.
This role ensures MetLife leaders and business partners have reliable, high-quality events and production support for critical communications, executive meetings, hybrid events, and enterprise broadcasts.
This is an exciting opportunity to lead a multi-site event operations team, standardize how high-visibility events are supported, strengthen venue readiness, and help shape the future of event technology across key MetLife locations.
Key Responsibilities

• Lead a team of event technology professionals supportingtown halls, hybrid events,earnings calls,board meetings,and other high-visibility business communications.

• Create a consistent, inclusive, collaborative, and customer-focused operating model that enables reliable event support across 200 Park Avenue, Warren, NJ, and Whippany, NJ.
• Oversee operational readiness for event spaces, collaboration technology, production workflows, staffing coverage, escalation paths, and service quality across supported sites.
• Overseecriticalevents, including planning, technical coordination, on-site execution, issue escalation, and post-event continuous improvement plan s.
• Develop standardized procedures, runbooks, training plans, metrics, and technology lifecycle recommendations that improve reliability, scalability, and team competency.
• Coordinate with Multimedia Engineering, Networking, and Collaboration to ensure that all event technology is fit for purpose, cutting edge, and improving attendee experiences.

Required Qualifications

• Demonstrated people leadership experience with the ability to coach, develop, prioritize, and guide technical teams in a high-visibility service environment.

• Strong knowledge of corporate event operations, hybrid meeting production, venue technology support, and live event delivery for enterprise audiences.

• Working knowledge of collaboration and production technologies such as Microsoft Teams Rooms, Teams Town Hall or similar live event platforms, video production switchers, digital audio systems, video conferencing codecs, and streaming workflows.

• Ability to work under pressure, make sound decisions during live events, communicate clearly with senior stakeholders, and manage multiple priorities across multiple sites.

• Strong stakeholder management, operational planning, documentation, and cross-functional coordination skills.

Preferred Qualifications

• 8+ years of experience in corporate live events, multimedia production, venue technology, broadcast operations, collaboration technology, or related enterprise technology support.

• Experience managing event operations across multiple facilities, corporate campuses, or flagship event venues.
• Experience supporting C-suite executives, board meetings, quarterlyearnings calls, leadership broadcasts, or other highly visible enterprise communications.
• CTS, CTS-D, CTS-I, PMP, ITIL, or equivalent industry certification.
• Experience working with vendors, managed service providers, system integrators, workplace services, corporate communications, and technology engineering teams.
• Familiarity with AV-over-IP, vMix , video codecs, production switchers, digital audio consoles, broadcast routing, streaming platforms, and enterprise collaboration environments.

The expected salary range for this position is $121,200 - $161,600 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.