The Manager oversees infrastructure support, collaborates on technical solutions, manages resource plans and ensures process adherence for IT initiatives.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Manager, System & Infrastructure Engineering is responsible for providing high quality support to fault tolerant infrastructure in order to meet the defined business requirements. The manager collaborates with peer groups to ensure all support and operational requirements are considered as part of the overall solution
* What you'll do
* Serve as the liaison to other Information Technology Teams to incorporate Infrastructure support requirements into an overall technical solution
* Oversee a support strategy together with resource plans to support company objectives, project timelines and budget
* Collaborate with other Department Managers to provide high quality input to initiative proposals and estimates; identify areas of opportunity to provide shared IT infrastructure support across multiple IT platforms
* Ensure standards and processes are in place and followed for physical and virtual technology strategies
* Oversee Configurations Infrastructure team; manage physical equipment and related inventory within Configurations
* Design upgrades & enhancements based on business need to maximize workflow and efficiency
* Responsible for new solution testing & portfolio execution requirements (ex: technician skill level requirements, area, hardware/software requirements, etc)
* Provide technical support and troubleshooting assistance for advanced solutions and issues related to the deployment of Configuration Services
* Ability to work a flexible schedule if needed; occasionally work evenings, weekends or overnight
* What we expect of you
* Minimum basic requirements
* Bachelor's degree Information Technology or a related field and 5+ years IT Infrastructure experience OR 9+ years IT Infrastructure experience
* Strong analytical skills with critical attention to detail
* One year of managerial experience
* Demonstrated resourcefulness and creative problem-solving skills
* Excellent written and verbal communication skills with the ability to effectively interact with all stakeholders including senior leadership
* History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
* Track record of building and maintaining cross-function, collaborative working relationships
* Solid project management skills
* Demonstrated ability to develop, document and manage process Preferred skills, experience, and qualities needed (optional)
* Infrastructure design and implementation
* HP Servers or Enterprise Storage Systems
* Disaster Recovery
* Patch Management and Compliance
* Malware/Antivirus Endpoint Management
* Desktop and Server Virtualization
* Microsoft and Linux Platforms Pay range: $ 133,000 - $ 185,000 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Manager, System & Infrastructure Engineering is responsible for providing high quality support to fault tolerant infrastructure in order to meet the defined business requirements. The manager collaborates with peer groups to ensure all support and operational requirements are considered as part of the overall solution
* What you'll do
* Serve as the liaison to other Information Technology Teams to incorporate Infrastructure support requirements into an overall technical solution
* Oversee a support strategy together with resource plans to support company objectives, project timelines and budget
* Collaborate with other Department Managers to provide high quality input to initiative proposals and estimates; identify areas of opportunity to provide shared IT infrastructure support across multiple IT platforms
* Ensure standards and processes are in place and followed for physical and virtual technology strategies
* Oversee Configurations Infrastructure team; manage physical equipment and related inventory within Configurations
* Design upgrades & enhancements based on business need to maximize workflow and efficiency
* Responsible for new solution testing & portfolio execution requirements (ex: technician skill level requirements, area, hardware/software requirements, etc)
* Provide technical support and troubleshooting assistance for advanced solutions and issues related to the deployment of Configuration Services
* Ability to work a flexible schedule if needed; occasionally work evenings, weekends or overnight
* What we expect of you
* Minimum basic requirements
* Bachelor's degree Information Technology or a related field and 5+ years IT Infrastructure experience OR 9+ years IT Infrastructure experience
* Strong analytical skills with critical attention to detail
* One year of managerial experience
* Demonstrated resourcefulness and creative problem-solving skills
* Excellent written and verbal communication skills with the ability to effectively interact with all stakeholders including senior leadership
* History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
* Track record of building and maintaining cross-function, collaborative working relationships
* Solid project management skills
* Demonstrated ability to develop, document and manage process Preferred skills, experience, and qualities needed (optional)
* Infrastructure design and implementation
* HP Servers or Enterprise Storage Systems
* Disaster Recovery
* Patch Management and Compliance
* Malware/Antivirus Endpoint Management
* Desktop and Server Virtualization
* Microsoft and Linux Platforms Pay range: $ 133,000 - $ 185,000 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
Top Skills
Antivirus Endpoint Management
Desktop Virtualization
Disaster Recovery
Enterprise Storage Systems
Hp Servers
Linux Platforms
Malware Management
Microsoft Platforms
Patch Management
Server Virtualization
Similar Jobs at CDW
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The ICAN Team Lead guides a team of specialists in Quote-to-Cash operations, ensuring performance, quality, and compliance. They handle escalations, provide coaching, and identify process improvements.
Top Skills:
Salesforce CRMService Central
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Global Compensation and Benefits Manager will design, implement, and adapt compensation and benefits programs globally, ensuring alignment with local market requirements while collaborating with HR and business leaders.
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Global Compensation and Benefits Manager designs and implements country-specific compensation and benefits programs, ensuring compliance and alignment with local needs and global standards while advising HR leadership.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
