Manager, Employee Experience

Notes to applicants:

• Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role.

• Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer.

• Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply.

• The use of Artificial Intelligence during interviews and skill testing is prohibited, unless Dimensional Fund Advisors has authorized such use.

• If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request.

The Corporate Services team is dedicated to customer service and hospitality by providing all employees and clients with an exceptional overall experience from the moment they enter a Dimensional building. The Employee Experience Manager will be responsible for day-to-day operations that enhance the employee and client experience. This role will oversee all new hire orientations, employee and client event ticketing management, building tours and Dimensional merchandise.

Responsibilities:

• Manage and oversee ticketing operations for all external company events including sporting events, music, and theater venues. This includes the distribution of 5000+ tickets annually in Austin, Charlotte, Australia and London.
• Manage key stakeholders and executives with ticketing needs, assist in contract negotiations for venues, source new venues or recommend enhancements to leadership
• Track and report on ticket metrics including engagement and usage on a quarterly basis to leadership
• Review, analyze, and interpret business data to identify trends and recommend solutions to improve overall employee experience
• Manage Dimensional merchandise including inventory, pricing, and ordering for all global offices.
• Work with Marketing and Global Client Group on products to offer in the future, what products should be retired and managing relationships with 3rd party vendors
• Maintain and source employee perks and discounts across US offices
• Facilitate new hire orientation programs including, but not limited to, delivering core program content, welcoming new employees, and partnering with the global onboarding team to deliver an exceptional “first day” experience for all new employees to the firm.
• Work with other business units including Technology, Marketing and Human Resources on various cross functional programs and events.
• Deliver consistent and engaging building tours for clients and employees
• Build employee engagement and actively look for ways to improve employee experience across US offices
• Manage Employee Experience events such as D&I initiatives, Intern Program events, and other employee events aimed at enhancing the employee experience in the firm
• Provide logistical and on-the-ground support for internal events, including setup, vendor coordination, A/V, catering, printed materials, and signage
• Knowledge of firm and departmental structures as well as senior management and company history
• Assist with meetings, events and office operations as needed.
• Special projects as assigned.

Qualifications:

• Bachelor's degree preferred.
• Minimum of 2 years of related experience in Hospitality, Human Resources, or Marketing related fields.
• Strong attention to detail and the ability to stay organized across multiple projects and software tools.
• Excellent verbal and written communication and interpersonal skills.
• Experience building relationships with cross-functional partners. Able to work equally well in a team environment and independently.
• Excellent problem-solving skills, ability to multitask, set priorities and manage time effectively.
• Ability to think creatively and outside the box
• Must be flexible and possess a professional and friendly attitude.
• Self-starter who can manage multiple projects and meet deadlines.
• Able to work well under pressure.
• Experience organizing and executing events
• Proficiency in Microsoft Office (Excel, Work, and Outlook) with the ability to learn other software programs as needed.
• Knowledge of SharePoint, Power Automate and PowerBI is recommended

Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.

It is the policy of the Company to provide equal opportunity for all employees and applicants.  The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.