Manager, Digital Analytics

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
As a Digital Analytics Manager, you will work closely with product teams to evolve and improve our digital experiences for customers and patients. You will use your analytical and problem-solving skills to define success metrics and measurement approaches to ensure our digital experiences stay healthy. You will collaborate with other motivated teammates across UX, Customer Experience Management, IT, Site Optimization, Marketing and Merchandising.

Primary Responsibilities

1. Provide proactive insights to leadership pertaining to product performance and recommend areas for improvement (30%)

2. Define KPIs and measurement approach for an upcoming feature release in consultation with product owners (15%)

3. Quantify impact of customer pain points identified by customer feedback in partnership with customer experience management and drive improvement of experience (20%)

4. Creating/maintaining dashboards which enable monitoring of in-market customer or patient experiences (20%)

5. Managing approx. 1-2 analysts within the team (15%)
Required Qualifications

• 3+ years of experience in conducting highly quantitative analytics
• 2+ year of experience in SQL or web analytics tools such as Adobe or Google Analytics with an understanding of data warehouse architecture

Preferred Qualifications

• Experience in digital click stream data and web/mobile analytics tools including Adobe
• Experience in Tableau or equivalent (eg. Power BI, etc.)
• Project oriented, pro-active, and self-motivated work style with proven ability to manage effectively multiple projects and changing priorities in an extremely fast paced environment and constantly deliver superior results within given deadlines
• Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail

Education
Bachelor's Degree required

Masters degree preferred

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.