Manager, Cybersecurity Advisors

The Manager of Cybersecurity Advisors is a key member of the Managed Services leadership team overseeing a portion of our Advisors around the globe.
About the Team
Rapid7 Managed Services continues to experience significant growth, and this leader will help evolve the ongoing operations and development of our global team. This leader will work to define new approaches in proactive engagement with our Customers to assist them with their SecOps programs. Additionally, they will collaborate with the Managed Services technology team, customers, prospects, Rapid7 product management, solutions marketing, and sales to drive the success of Rapid7 Managed Services and Rapid7 SaaS solutions.
About the Role
Are you looking for a fast-paced, collaborative environment where disciplined risk-taking is business as usual? Do you have an innovative entrepreneurial mentality? If so, Rapid7's Managed Services team wants to meet you. We are looking for someone who thrives on the excitement of leading a global team of Cybersecurity Advisors in its mission to drive success and maturity for Rapid7 Managed customers. We want to forge lasting partnerships with our customers and empower them to mature their security programs using Rapid7 technology and expertise. Our experts harness their passion and join forces
with customers to help them confidently manage security risks and complex threats.
In this role, your primary responsibility will be to manage a team. Specifically, your focus will be to:

• Lead and mentor a team of Cybersecurity Advisors, fostering a culture of technical excellence, professional growth, and customer advocacy.
• Oversee the delivery of technical recommendations to Rapid7 customers, ensuring alignment with industry trends and best practices to improve their overall security posture.
• Drive team performance in demonstrating a deep understanding of Rapid7 product value-drivers and effectively guiding customers to optimize their usage.
• Ensure team adherence to processes for confirming customer success with Rapid7 Products and services and coordinate escalation with Rapid7's support team as needed.
• Review and ensure the team generates high-quality, accurate, and contextual customer deliverables.
• Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives.
• Partner with sales and renewals teams throughout the renewal lifecycle to ensure customers are on track for renewal.
• Oversee and assist the team in Incident Response handling and critical customer communication.
• Oversee Executive Business Reviews (EBRs) with customer decision makers to drive strategy, review value outcomes, and strengthen partnerships.
• Drive customer retention across the team by proactively identifying and addressing potential risks and challenges in customer relationships.
• Collaborate with Product Management to gather, synthesize, and advocate for client input and requirements across the Managed Services client base to influence the Managed Services roadmap.

The skills and qualities you'll bring include:

• Demonstrated history and experience interfacing with customers and prospects
• Demonstrated history of working cross-functionally with an ability to build strong working relationships across levels and departments
• Significant client relationship management experience
• Strong understanding of common enterprise technologies
• Experience with and commitment to developing and mentoring teams
• Communication: Communicate with exceptional clarity across technical and executive internal and external audiences, driving commitment and long-term collaboration
• Strategic Doing: Break down complex challenges into prioritized, time-bound actions that deliver measurable outcomes
• Accountability: Model ownership at the highest level - setting clear expectations, holding yourself and others to commitments, and driving value for customers and the business
• Self-Awareness: Apply a strong understanding of your strengths and blind spots to adapt in complex dynamics and elevate team impact
• Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.
• Occasional travel required

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
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About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.
Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.
The salary range for this role in the US is:
$122,600.00 - 165,800.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.