Lead a team of Customer Success Managers for enterprise accounts, driving retention and renewals while ensuring operational excellence and strategic execution.
Superside is hiring a Senior Manager of Enterprise Customer Success to lead a high-performing team of Customer Success Managers and oversee a portfolio of top-tier enterprise accounts. You’ll ensure customers realize the full value of Superside’s creative services, driving retention, renewals, and long-term growth. Reporting to the Director of Enterprise Customer Success, this role focuses on team development, operational excellence, and strategic execution within our Tier 3 Enterprise segment (1,000–5,000 employees).
What you'll do:
- Manage and coach a team of 4–5 Customer Success Managers (likely scaling to 7), fostering accountability, collaboration, and high performance.
- Translate segment and company goals into clear execution plans, ensuring consistent delivery of Customer Success best practices.
- Enable your team through active coaching, joint customer calls, shadow sessions, and run structured 1:1s to build skills and confidence.
- Drive performance management by setting expectations, delivering feedback, and supporting career development in partnership with People Success.
- Collaborate with Go-to-Market peers to oversee portfolio priorities and account health across the Enterprise segment.
- Build relationships with senior stakeholders in key accounts, joining QBRs, solutioning sessions, and executive meetings to ensure strategic alignment.
- Act as the primary escalation point for complex customer issues, partnering cross-functionally to drive swift resolution.
- Own financial and operational targets (NRR, churn, CSAT) and ensure consistent execution of the Enterprise customer lifecycle.
- Identify blockers to success and propose cross-functional solutions in collaboration with peers and leadership.
- Champion change management and operational improvements across the Enterprise CS organization.
What you'll need to succeed:
- 10+ years of experience in marketing or creative enterprise account management, ideally within an agency environment.
- Ideally 2+ years of people management experience, managing a team..
- Proven track record of managing enterprise clients directly and through direct reports.
- Strategic, data-driven mindset with strong business and operational acumen.
- Customer-first approach and passion for building lasting, high-value partnerships.
- Excellent English verbal and written communication skills, great at presenting ideas, and an executive presence.
- Strong customer relationship-building skills with the ability to manage expectations and build trust.
- Understanding of how AI is reshaping marketing and creative work, paired with curiosity and willingness to learn.
- Located in the United States, with willingness to travel up to 15% for key customer engagements.
- Demonstrated ability in commercial activities (renewing and upselling contracts) and experience managing the full commercial customer lifecycle, not just project delivery.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
Top Skills
AI
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