Manager, Corporate Brand and Reputation Management

Join Bell Partners and be a difference maker.

At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.

The Manager of Corporate Brand and Reputation is the primary steward of Bell’s brand. This role shapes how Bell shows up in the market, how our story is told, and how our reputation is managed across more than three hundred communities. It blends strategy, design, communication, and operational excellence into a single high impact leadership role.

You will lead Bell’s corporate brand strategy, visual identity, reputation performance, and resident facing communications. You will also serve as the internal creative leader for all corporate design needs including investor materials, executive committee content, brand guidelines, and major enterprise initiatives. This role is ideal for a strategic thinker with strong creative capability and a passion for elevating brand perception across multiple touchpoints.

Essential Functions and Responsibilities

Corporate Brand Leadership

• Lead Bell’s corporate brand strategy and ensure a consistent, modern, and trusted brand presence across all channels.

• Guide corporate marketing initiatives including property naming, social media content, celebratory weeks, and national recognition programs.

• Own the corporate website roadmap in partnership with digital, ensuring content reflects Bell’s brand values and the needs of renters, residents, and investors.

• Develop and maintain brand guidelines, templates, naming frameworks, and brand toolkits for use across the enterprise.

Design and Creative Development

• Serve as lead designer for corporate Bell marketing.

• Create high quality brand aligned assets including executive committee materials, investor decks, digital content, presentations, and corporate collateral.

• Ensure all creative output aligns with Bell’s visual standards and reflects a modern, elevated identity.

• Partner with cross functional teams to support creative needs for enterprise programs, sponsorships, and internal campaigns.

Reputation Management

• Lead Bell’s reputation strategy across all properties with a focus on consistent improvement of sentiment and response behavior.

• Manage the J Turner relationship including reporting, analysis, and property level action planning.

• Partner with Account Management to develop and deploy reputation enhancement campaigns that activate on site teams.

• Create toolkits, communication guides, and best practices that help properties elevate the resident experience through reputation focused work.

Brand Voice and External Communications

• Maintain a clear and effective brand voice for all resident facing communications.

• Develop templates and frameworks for resident experience messaging.

• Partner with Operations and Marketing colleagues to ensure consistency across digital, social, and property communications.

• Support corporate storytelling including website messaging, signature campaigns, and brand pillars.

Cross Functional Leadership

• Collaborate with Operations, Investor Relations, Business Development, HR, and Executive Leadership to support brand aligned initiatives.

• Serve as the corporate creative and brand resource for high visibility projects across the enterprise.

• Contribute to strategic planning and annual goal setting within the Marketing and Customer Experience organization.

• Additional duties as assigned

• Strong design capability with visual identity systems, corporate brand guidelines, and digital design tools.

• Proven experience managing brand reputation programs or platforms such as J Turner or similar.

• Exceptional written and verbal communication skills with strong attention to detail.

• Highly collaborative with experience partnering across operations, executive teams, and external stakeholders.

• Strong project management skills and the ability to manage multiple initiatives with clarity and accountability.

• Strategic thinker who can translate brand vision into practical tools, campaigns, and standards.

Who You Are

• Creative and strategic. You think big, design beautifully, and ground everything in clarity and purpose.

• A brand guardian. You care deeply about consistency, reputation health, and how the Bell name shows up across every touchpoint.

• A thoughtful communicator. You craft language and visuals that elevate understanding and build trust.

• A collaborative partner. You work well with leaders across the business and thrive in a cross functional environment.

• A builder. You love creating frameworks, guidelines, playbooks, and systems that scale across hundreds of communities.

• An operator. You understand the importance of reputation and communications in driving resident satisfaction and brand perception.

• 4 to 6 years of experience in brand strategy, design, corporate communications, or related fields. Multifamily experience preferred

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About Bell Partners

Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference.

Join Bell to be a difference maker. Apply today!

Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer.