We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
In just five years, we’ve partnered with over 6,000 brokers and enrolled over 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91 and a client retention rate of 93%, and we’ve helped brokers grow on average >100% since partnering with us.
It’s an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 70 to 90 in the last year. Most recently, we’ve raised a Series B from leading investors who share our ambition.
Join us: we’re always on the lookout for sharp, talented, empathetic teammates.
Spark is hiring a Manager of Contracting Operations to ensure our agents continue to receive the industry’s best contracting services as we grow and scale our agent footprint. The contracting team is responsible for onboarding new agents and agencies to Spark, playing a pivotal role in the customer lifecycle and ensuring that every agent is set up for long-term success.
This is a highly visible and impactful role. You will lead a team that serves as the front line for contracting operations—balancing throughput, quality, and efficiency—while continuously looking for ways to make the process faster, simpler, and more agent-friendly. The ideal candidate brings deep experience managing high-performing operations teams, thrives in high-volume environments, and has a proven ability to design processes that scale.
As Manager of Contracting Operations, you’ll partner closely with Product, Business Systems, Strategy, and Support to reduce inbound volume, expand self-service, and advocate for product investments that streamline workflows. You’ll not only keep the contracting machine running smoothly, but also play a critical role in shaping how Spark grows and supports its expanding network of agents and agencies.
This role requires an obsession with efficiency, extreme attention to detail, and a passion for process design and optimization. You will be expected to roll up your sleeves, innovate constantly, and inspire your team to deliver excellence at scale.
Key ResponsibilitiesLead and scale the contracting operations team
- Hire, train, and manage a team of 8–10 associates.
- Set clear performance expectations through SLAs, reporting, and QA processes.
- Resolve escalations and ensure a high-quality agent experience.
Drive operational efficiency
- Redesign processes, implement automation, and optimize policies to increase throughput.
- Track and improve team performance with data-driven insights.
- Continuously raise efficiency standards while maintaining quality.
Partner cross-functionally
- Collaborate with Product, Business Systems, and Strategy to reduce inbound volume and expand self-service.
- Provide insights to leadership on customer and agent behavior.
- Align with Success team leads to optimize the end-to-end agent and agency experience.
- 8+ years of professional experience, including 4+ years leading high-throughput operations or support teams.
- Demonstrated ability to hire, develop, and retain high-performing teams.
- Relentless focus on efficiency and optimization
- Exceptional attention to detail and accuracy
- Strong analytical mindset; comfortable building dashboards and making data driven decisions
- Ability to thrive in high-volume, fast-paced environments
- Strong communicator, capable of influencing and aligning stakeholders across teams
- Not afraid to roll up your sleeves and get things done
- Experience with tools such as Intercom, Dialpad, Airtable or ticketing systems a plus
- Industry experience not a requirement
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.
Why you should join our team
By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.
We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 14 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- 2 week sabbatical at 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
Compliance
Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.
Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.
At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
Top Skills
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