Manager, Compliance Investigations

The Community You Will Join: 

Airbnb Payments is a designated Money Services Business in the US and an Electronic Money Institution in the UK, that is required to report on suspicious activity. Each regulatory body has several key areas of focus which can vary by region, agency and market. The spirit of the regulations are the same across the globe: protect consumers, maintain national security, prevent terrorist financing, and enforce sanctions and compliance regimes.

The Difference You Will Make:

The Manager, Compliance Investigations function plays a critical role in the Transaction Monitoring and Investigative Reporting (“TMIR”) team within Airbnb Payments AML-CFT Compliance program.  The role will lead a team responsible for conducting complex investigations into potential money laundering, terrorist financing, and other illicit financial activity.  This role ensures that investigations are conducted in accordance with regulatory requirements, internal policies, and industry best practices. As The Manager, Compliance Investigations, you will oversee case management, provide subject matter expertise, ensure quality, and timeliness of Suspicious Activity Reports (SARs), and act as a liaison with internal partners, regulators, and law enforcement.

A Typical Day: 

• Manage and mentor a team of AML-CFT Investigators, providing guidance on investigative techniques, case prioritization, and regulatory obligations.
• Oversee the daily workflow to ensure timely completion of cases in accordance with Service Level Agreements (“SLAs”) and quality standards.
• Conduct case reviews to ensure investigative thoroughness, accuracy, and compliance with policies, and procedures.
• Foster a high performance, risk based culture within the investigations team.
• Ensure investigative decisions are supported by robust analysis, documented rationale, and adherence to applicable regulations.
• Coordinate with internal teams such as regional MLROs, Sanctions, Fraud, and legal on complex or multifaceted investigations.
• Maintain a deep understanding of applicable AML-CFT laws, regulations, and guidance (e.g., BSA, USA PATRIOT Act, OFAC, FATF, CSSF, FCA)
• Prepare for and support internal and external audits, regulatory exams, and law enforcement inquiries.
• Recommend and implement process improvements, technology enhancements, and training initiatives to increase investigative effectiveness.
• Stay current with emerging financial crimes risk, typologies, and investigative best practices.

Your Expertise:

• Bachelor’s degree in Business, Finance, Law or related field.
• Relevant certifications such as CAMS (Certified Anti Money Laundering Specialist)
• 10+ years of experience in AML compliance, governance, risk management, or related financial services.
• Strong understanding of AML regulations (e.g. BSA/AML, USA PATRIOT Act, FCA, CSSF, FinCEN, OFAC, and other global regulatory frameworks)
• Proven ability to manage and motivate investigative teams.
• Exceptional analytical, critical thinking, and writing skills.
• Experience drafting, reviewing and filing SARs or equivalent reports.
• Familiarity with AML compliance technology, monitoring systems, and data analytics tools.
• Strong analytical skills to identify complex patterns and potential red flags within financial data.
• Understanding of Anti-Money Laundering/Banking Secrecy Act regulations and compliance requirements
• Familiarity with financial systems and transaction processing
• Familiarity with Machine Learning, Artificial Intelligence and Rules Based Systems for Suspicious Activity detection
• Excellent attention to detail and ability to accurately document information
• Partner and effectively communicate and collaborate skills to interact with various internal stakeholders and leadership
• Investigative skills to gather and analyze relevant information
• Self starter with the ability to problem solve, network and work their way to solving a problem
• Experience with large, diverse data sets from multiple sources; use analytical tools (e.g., SQL, Python, Tableau, or similar) to extract, manipulate, and visualize data; identify trends, anomalies, and typologies relevant to financial crime detection; translate analytical findings into clear investigative insights.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.