Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Manager, Client Success
Role Summary:
Join epocrates as the Manager of Client Success, where you will lead a dynamic team of account managers and media execution specialists to enhance campaign quality and client satisfaction. This leadership role is crucial for scaling our operations and focuses on people leadership, operational execution, and client strategy. You will report to the Senior Manager, Business Transformation.
Team Summary:
The Client Success team at epocrates is dedicated to delivering exceptional digital advertising campaigns for pharmaceutical brands and agency partners, ensuring client satisfaction and operational excellence.
Essential Job Responsibilities:
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Lead, mentor, and coach a team of Client Success team members.
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Foster a positive, high-performing team culture focused on continuous improvement and client success.
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Oversee the delivery of digital advertising campaigns across various channels, ensuring compliance with industry standards.
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Support key client relationships by providing strategic guidance and addressing escalations as needed.
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Monitor team workload and manage resources to ensure timely campaign launches, accurate revenue recognition and forecasting aligning with company goals.
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Collaborate with Sales, Ad Operations, Data and Analytics, and Product teams to drive client and campaign success.
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Provide regular feedback to team members to promote continuous improvement.
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Conduct performance reviews and support career development for team members.
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Identify opportunities to improve processes and enhance execution efficiency.
Additional Job Responsibilities:
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Assist in identifying renewal and upsell opportunities with clients to support business growth.
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Stay informed on trends in pharmaceutical marketing and digital media, sharing insights with internal teams.
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Participate in cross-functional initiatives to improve overall client success.
Expected Education & Experience:
Bachelor’s degree in Marketing, Business, Communications, or related field preferred; or equivalent experience.
4+ years of experience in account management, digital media, or client success within pharmaceutical advertising or healthcare marketing.
2+ years of formal people management experience preferred, but similar leadership experiences will be considered.
Strong knowledge of pharmaceutical advertising compliance and MLR review processes.
Experience with ad technology platforms such as MediaSpectrum, Google Ad Manager, Salesforce, or programmatic media tools.
Excellent communication, relationship management, and problem-solving skills.
A data-driven approach with the ability to track performance and identify improvement opportunities.
Why Join epocrates?
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Help build a new leadership layer and shape the future of our organization.
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Lead a team that works with top pharmaceutical brands and agencies to deliver high-impact campaigns.
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Be part of a collaborative culture that values innovation, ownership, and professional growth.
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Take on meaningful work that makes a measurable difference for our clients and our company.
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
California: https://www.athenahealth.com/salary-range/ca-nontech-manager
Colorado: https://www.athenahealth.com/salary-range/co-nontech-manager
Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-manager
New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-manager
New York: https://www.athenahealth.com/salary-range/ny-nontech-manager
Washington: https://www.athenahealth.com/salary-range/wa-nontech-manager
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
https://www.athenahealth.com/careers/equal-opportunity
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