Manager, Client Services, Spectrum Business

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you want to guide a cross-functional team responsible for proactively servicing and supporting VIP clients? You can do that. Ready to support multiple verticals and revenue thresholds simultaneously? As a Manager of Client Services at Spectrum Business, you can do that.
provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection:
You manage a team of inbound and back-office Client Services Representatives that proactively service and support our client base. You drive retention and process flow through successful interactions with internal teams. You collaborate with teams in person and digitally within an office environment.
How you can make a difference:

• Ensure the team achieves monthly performance standards, review and document team production metrics and serve as a subject matter expert on Client Services and Spectrum Enterprise processes, policies, guidelines and procedures.
• Drive the enterprise request intake process from departments.
• Manage and complete enterprise projects, including billing migrations, billing audits, equipment swaps and general account clean-up activities.
• Coach and train representatives on account planning and management and presentation skills.

What you bring to Spectrum Business
Required qualifications:

• Experience: Five years of B2B or client services management experience; Five years of telecommunications sales or client services field experience; Familiar with CLEC.
• Education: Bachelor's degree in business, marketing, a related field or equivalent experience.
• Technical skills: Understanding of internet technologies; Proficient in Microsoft Office.
• Skills: Organizational, prioritization and English communication skills.
• Abilities: Expert in building and managing a client services team focused on a named account list of large business clients; Ability to manage and sell advanced business solutions to enterprise-level clients.
• Travel: Availability to travel to and from assigned territories and company facilities. Valid driver's license.

Preferred qualifications:

• Finance, Accounting, Receivables or Collections.
• Invoice Disputes.
• Root Cause Analysis.
• Carrier Industries.
• Salesforce.
• Contract Language/MSA.
• Billing, Agent OS, ICOMS.
• Strong ability to communicate up to C-Level Executives.
  (Internal/Externally).

What you can enjoy every day:

• Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning culture: Company support in obtaining technical certifications.
• Dynamic growth: Paid training and clearly defined paths to advance within the company.
• Total rewards:

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SCE510 2025-60245 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.