Manager of Automation Engineering

Job Summary:

We are seeking an experienced and strategic Manager of Automation Engineering to lead our internal automation and development initiatives.  This role is pivotal in driving the design, development, and delivery of scalable automation solutions that enhance operational efficiency across the organization. You will lead a cross-functional team of engineers and support staff, working closely with stakeholders to identify opportunities, define product requirements, and deliver impactful solutions, primarily leveraging Windows PowerShell and deep integrations with Microsoft Office 365, Graph API, and the Azure ecosystem. Your focus will be on delivering scalable automation tools that enhance operational efficiency for internal teams.

Responsibilities (including but not limited to):

Product Strategy & Vision

• Own and evolve the product roadmap for internal automation initiatives, aligning with company goals and stakeholder needs.
• Translate high-level business objectives into actionable automation strategies and product plans.
• Conduct discovery sessions, process reviews, and ROI analyses to prioritize automation opportunities.

Team Leadership & Delivery Oversight

• Lead and mentor a team of 5+ engineers and support staff focused on infrastructure and workflow automation.
• Collaborate with technical leads to define project scope, priorities, and technical direction.
• Ensure timely, high-quality delivery of automation projects using Agile methodologies and continuous improvement practices.

Stakeholder Engagement & Collaboration

• Serve as the primary liaison between business units and the automation team.
• Gather requirements, understand operational pain points, and develop scalable automation workflows.
• Communicate product vision, progress, and outcomes to stakeholders at all levels.

Product Ownership & Technical Guidance

• Write detailed product specifications, user stories, and acceptance criteria.
• Oversee and contribute to design documentation and architectural discussions.
• Guide technical decisions involving PowerShell scripting, Microsoft Graph API, Office 365, Azure, and RESTful integrations.

Skills:

• Technical Skills:
  • Familiarity with PowerShell scripting and Office 365 / Azure development ecosystems.
  • Strong understanding of RESTful APIs, particularly Microsoft Graph API.
  • Comfortable working closely with engineering teams on system architecture and automation workflows.
• Soft Skills:
  • Exceptional communication skills and stakeholder management.
  • Strong organizational, prioritization, and project management abilities.
  • Analytical mindset with a user-centric approach to automation and problem-solving.

Qualifications:

• 5+ years in product management, with at least 2 years leading technical or automation-focused teams.
• Prior experience automating IT processes and workflows in a highly regulated environment (e.g., financial services).
• Exposure to ITSM platforms, ticketing systems, or RPA tools.
• Background in systems administration or scripting a strong plus.
• Proven experience in infrastructure automation and internal tooling within a technology-driven organization.
• Experience in a Managed Services Provider (MSP) or enterprise IT environment preferred.
• Must be able to work EST hours

The Benefits of Working for Abacus: 

• Exposure to diverse array of technologies 
• Competitive compensation 
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO  
• Positive, friendly, supportive office environment 
• Workplace perks such as healthy snacks, wellness program, and fun events