Manager, Advertising Account Management

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Spectrum Reach® provides custom advertising solutions for local, regional and national clients. Operating in 36 states and 91 markets, Spectrum Reach creates scalable advertising and marketing services driven by aggregated and de-identified data insights and award-winning creative services. Spectrum Reach helps businesses of all sizes reach anyone, anywhere, on any screen. Additional information about Spectrum Reach can be found at .
SUMMARY
The Customer Experience team is built on four integrated pillars that work together to deliver a seamless, high-value advertising experience. Our Account Management pillar partners closely with Sales and advertisers to provide strategic guidance, data-driven multiscreen solutions, and actionable performance insights. The Execution pillar brings campaigns to life through Ad Operations, Media Content, Optimization, and Reporting, ensuring accurate delivery, quality control, and clear performance visibility. Supporting these functions, our Process Design, Development & Continuous Improvement pillar standardizes end-to-end workflows to drive clarity, efficiency, and consistency across the organization. Rounding out the department, Optimization Design develops smart optimization rules and campaign analysis, while Implementation & Enablement tests new systems and processes and provides support across Customer Experience.
Together, these teams form a cohesive, scalable organization committed to elevating the advertiser journey and driving strong business outcomes.
Spectrum Reach's Customer Experience team is a high-performing culture that plays an essential role in delivering cutting-edge advertising solutions to our clients. On any given day, you'll find yourself balancing multiple competing priorities, collaborating with internal teams, and building relationships with key internal stakeholders.
DUTIES & RESPONSIBILITIES
As a Manager of Account Management on the Customer Experience team, you'll work with Sales to make sure they have the data, information and materials needed to support the sale of our innovative multi-screen product portfolio. Your creativity and attention to detail will provide essential partnership support, setting up our teams and business for success.

• Managing all market Account Specialists
• Interviewing, selecting, and onboarding
• Regularly meeting with Sales management
• Managing market trade requests and needs
• Assisting in market reporting that is requested

WORK EXPERIENCE

• 1+ year of supervisory experience in account management or related field
• 3+ years of experience in account management, sales support or customer experience
• Prior experience supporting multi-screen product portfolios or similar technology-driven solutions

QUALIFICATIONS

• Proficiency with Strata View, Pilot, TIM or CRM platforms
• Understanding of Ad Sales products
• Ability to multi-task and manage competing priorities
• Strong interpersonal and communication skills
• Demonstrated analytical and problem-solving capabilities
• Advanced knowledge of reporting tools and market analytics
• Proven track record of team leadership and driving business results
• Expertise in process optimization and workflow improvement
• Experience collaborating with cross-functional teams

#LI-MS5
SSU535 2025-67530 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.