Manage the Account Management Team by overseeing operations, performance management, and collaboration with internal teams to improve policyholder engagement and outcomes in workers' compensation claims.
About Kinetic
Backed by Nationwide, Kinetic is a tech-first Managing General Agent (MGA) focused on leveraging AI-driven technology and expert human support to transform workers' compensation claims management. By utilizing data to create actionable steps from the moment of injury through closure, Kinetic works to reduce workplace injuries, streamline the claims process, and lower premiums for midsize and large businesses in safety-critical industries like parcel delivery, manufacturing, and wholesale/warehousing operations. We also work directly with enterprise clients.
We’re a remote-first team headquartered in New York City, growing fast—10x in the past two years—and driven by accountability, continuous improvement, and collaboration. If you're excited to build a career with impact, we’d love to meet you.
Kinetic was named to Business Insurance's Best Place to Work in Insurance 2025.
The Role
Kinetic is seeking a Manager, Account Management Team to join our dynamic Insurance Operations team. In this role, you’ll leverage your extensive expertise in team building, employee management, and attaining team performance goals. You’ll play a key role in driving positive outcomes by identifying high-risk exposures, facilitating mitigation opportunities, and collaborating with internal teams to reduce policyholders’ total cost of risk. As an operations leader, you’ll also provide strategic insights, and support data-driven decision-making to improve key results.
The current role will step into a mix of claims support for target accounts, and making sure our team is enabled to have constructive conversations about the value of empowerment to policyholders and actions they can take to drive better claims outcomes. However, over time, we envision that our product will do more and more of that heavy lifting and the real focus of this role will be to make sure our book of policyholders is engaging with our platform and getting value out of our software.
This is an exciting opportunity to work at the intersection of insurance and technology, contributing to the evolution of a tech-enabled workers’ compensation solution.
- Team Leadership & Development: Oversee the Policyholder Success Manager (PSM) team’s day-to-day operations. Provide leadership support through 1:1 check-ins, goal alignment, and professional development.
- Performance Management: Set clear team objectives and hold the team accountable. Regularly review progress in both team and 1:1 settings, providing the specific feedback and "radical candor" necessary for growth.
- Data-Driven Strategy: Ensure data transparency so PSMs can accurately measure performance.
- Strategic Reporting: Report directly to the VP of Insurance to align team work with larger strategic objectives. Digest performance data to "tell a story" about the team's progress toward Key Results (KRs).
- Operational Excellence: Identify process gaps, create documentation, and delegate ownership to drive continuous improvement within the Insurance Operations team.
- Cross-Functional Collaboration: Partner with Engineering, Product, Data, Underwriting, and Claims to develop best in class policyholder solutions. Work with our policyholders to ensure product adoption and program utilization.
- HR & Onboarding: Fulfill essential management duties including time-off/expense approvals, onboarding new hires, and training team members on core processes and expectations.
- Experience: At least 3 years of experience leading teams specifically within the insurance operations space.
- Product Onboarding and Engagement: You have built out systems to onboard customers into a software product and used data to drive improved engagement with that product. You have confronted multiple situations of objection handling associated with change management into a new software product.
- Collaboration: Proven experience working with internal teams (Account Management, Claims, Loss Control) and directly with external policyholders and agents.
- Industry Knowledge: Exposure to the breadth of challenges a policyholder faces during the course of coverage, ideally in Workers’ Comp.
- Relationship Building: Demonstrated ability to build positive partnerships across the department, the wider organization, and with external customers.
- Communication: Excellent written and verbal communication skills, including experience preparing and delivering high-level presentations to leadership.
- Adaptability: Ability to work both independently and collaboratively with team members at all levels in a fast-paced environment.
- Tech Savvy: Proficiency in Google Suite (Docs, Sheets, Slides).
Bonus Points for:
- Experience working at an Insurtech company or MGA
- Experience plotting and visualizing data in a business intelligence platform such as Tableau or Looker
What we offer
- Compensation:
- Salary $130,000 - $140,000 per year
- Bonus $10,000 - $20,000 per year
- This is a remote position (candidate must be a full time U.S. resident)
- Equity Grant
- Medical, dental, and vision insurance
- 20 vacation days per year
- 9 federal holidays off
- Parental Leave
- Pre-tax 401k contribution
- HSA with compatible health plans
- FREE: Health Advocate
- FREE: Telehealth Membership
- FREE: OneMedical Account
The base pay range for this role is $130,000 – $140,000 per year.
Top Skills
Google Suite
Looker
Tableau
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