LTSS & Dual Eligible Program Manager

Job Summary:

The LTSS and Dual Eligible Program Manager is responsible for managing large-scale portfolio programs aligned to strategic objectives that include multiple projects.

Essential Functions:

• Responsible for successful delivery of LTSS and Dual Eligible programs
• Understand the LTSS and Dual Eligible programs to ensure effective cross functional coordination throughout the organization
• Ensure program milestone deliverables are completed and approved at every stage of the program lifecycle
• Assist with the continuous improvement of program / project management best practices, processes, and tools
• Responsible for ensuring program closure activities are completed
• Lead stakeholders in the refinement of the program design
• Collaborate with functional owners on the identification and assignment of resources
• Collaborate with IT and EPMO on the identification and assignment of IT resources
• Ensure compliance to LTSS requirements
• Capture and consolidate LTSS Program KPIs
• Assess, manage, and control program scope, schedule, and change impacts
• Work closely with business executives to ensure assigned programs aligns with business strategy and are properly funded, resourced, and managed
• Maintain program stakeholder matrix
• Drive cross-functional communication between impacted business
• Work with Talent Development and Communications to develop project communication and training plans
• Ensure effective communication across project managers and business analysts
• Facilitate and drive Program Stakeholder meetings
• Represent program in governance meetings
• Review and approved program meeting minutes
• Provide regular reporting and maintain ongoing communications to senior management, stakeholders and executive sponsors
• Track, compile and report program metrics and budget
• Identify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders
• Maintain program RAID
• Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices
• Responsible for quality or program SharePoint site and program document repository
• Produce detailed reports, business decision documents, meeting minutes, and notification on assigned program
• Develop program operations and support plan
• Perform any other job duties as requested

Education and Experience:

• Bachelor’s degree in project management, Business, Computer Science or related field or equivalent years of relevant work experience is required
• Master’s Degree in related field is preferred
• Minimum of three (3) years program management experience is required

Competencies, Knowledge and Skills:

• Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.
• Experience working in project management software is required
• Demonstrates excellent analysis and reporting skills
• Excellent decision making/problem solving skills
• Exceptional interpersonal and relationship building skills
• Excellent critical listening and thinking skills
• Proven ability to effectively interact with all levels of the organization of management within and externally to the organization
• Excellent written and verbal communication skills
• Customer service oriented
• Ability to shape the approach to needed results and gain consensus of the approach
• Ability to proactively, effectively and efficiently lead a project team of 20+ core members and multiple vendors
• Experience managing a project of up to $10M+ in budget
• Proven ability to prioritize work and team assignments to deliver projects on time, on budget, and meeting stakeholders expectations
• Demonstrates a sense of urgency
• Deep understanding of project management processes, techniques and tools, and development lifecycle (ideally Agile)
• Strong experience in the healthcare payer industry and knowledge of Medicaid and Medicare

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• High potential for remote work

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business