The LTL Account Manager will oversee daily LTL shipments, manage customer relationships, resolve issues, and enhance service efficiency.
Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant
South End neighborhood of Charlotte, NC, with additional locations in Boise, ID,
Schaumburg, IL and Atlanta, GA. Using the power of innovative technology solutions, we
create seamless connections for shippers and carriers while delivering exceptional customer
experiences. We’re proud to have a diverse community of more than 200 independent agent
offices that rely on us to help grow their business and fuel their success. Behind the scenes,
our team of over 230 corporate employees provides unwavering support, ensuring that
everyone involved in the logistics process receives the care and attention they deserve.
Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on
creating positive experiences and fostering partnerships to help grow careers.
South End neighborhood of Charlotte, NC, with additional locations in Boise, ID,
Schaumburg, IL and Atlanta, GA. Using the power of innovative technology solutions, we
create seamless connections for shippers and carriers while delivering exceptional customer
experiences. We’re proud to have a diverse community of more than 200 independent agent
offices that rely on us to help grow their business and fuel their success. Behind the scenes,
our team of over 230 corporate employees provides unwavering support, ensuring that
everyone involved in the logistics process receives the care and attention they deserve.
Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on
creating positive experiences and fostering partnerships to help grow careers.
The LTL Account Manager will serve as the primary point of contact for assigned
customers managing their day-to-day LTL shipments.
Responsibilities:
- Manage and track daily LTL shipments to ensure on-time pickup and delivery.
- Resolve shipment issues, including delays, claims, and billing discrepancies.
- Identify opportunities to expand services and increase wallet share with existing customers.
- Monitor KPIs such as on-time delivery, cost per shipment, and customer satisfaction.
- Collaborate with internal teams to improve processes and eliminate inefficiencies.
Requirements:
- 2–4 years of experience in LTL transportation, freight
brokerage, or logistics account management. - Proven track record of customer relationship management and sales management.
Benefits:
ATG offers medical, dental, vision, and flexible spending and HSA benefits on the first of the month following the date of hire. Additional benefits include PTO, short- and long-term disability, 401K with up to a 3.5% match.
Armstrong Transport Group, LLC is an equal opportunity employer. We do not discriminate in any aspect of employment based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Armstrong Transport Group Charlotte, North Carolina, USA Office
8615 Cliff Cameron Drive, Charlotte, NC, United States, 28269
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