Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a Locating Desk Manager to be responsible for the performance of the 811 ticket screening team supporting our Damage Prevention team. Responsibilities include but are not limited to; all duties related to ensuring accurate ticket assessment and protection of Zayo's fiber network, including team workload distribution, performance management, career development, and best practice documentation.
Responsibilities:
Manage all facets of the Locating Desk team – deliver on time, within quality standards.
Act as the escalation point for all 811 screening-related issues.
Resolve project roadblocks.
Effectively track, report, and communicate the Locating Desk team project process.
Provide early communication on potential due date, risks, and/or budget slips to proper leadership.
Participate in project meetings and effectively support the overall project effort.
Develop best practices for locating desk team.
Act as the point of contact for all local 811 agencies, utilities, and other agencies.
Act as the point of contact to leaders within Zayo.
Other duties as assigned.
Qualifications:
Three to five (3-5) years of experience in Damage Prevention (utility locating, 811 dispatch) and telecommunications required
Minimum of two (2) years of experience leading/managing a team required
Call center experience or similar background preferred
Proficient in Microsoft office applications
High school diploma or equivalent required
Excellent typing and data entry skills
Outstanding organizational and multitasking abilities
Ability to use sound judgment and critical thinking to prioritize multiple goals.
Ability to use office equipment for extended periods
Impeccable customer service skills
Ability to read and comprehend maps
Geographical knowledge of your assigned region
Outstanding written and verbal communication and strong interpersonal skills as they interface with subordinates, peers, customers, and vendors
Estimated base salary range: $71,800 - $110,400 USD/annually.
#LI-EC1
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Top Skills
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
