Loan Servicing Representative - Auto Payments and Payoff Processing - Chandler, Arizona

Why Wells Fargo:
Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. When it comes to employees' financial health, we offer competitive salaries and a generous benefits package.
About this role:
Wells Fargo is seeking Loan Servicing Representatives to join the Payments and Payoff Processing team within our Auto Operations Group in Arizona. This team is part of our Consumer Lending business.
Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
Learn more about the career areas and lines of business at wellsfargojobs.com.
Openings:
Available openings may be in one or more of the following areas within Payments and Payoff Processing. Specific details will be discussed during the interview process.

• Titles
  • Title Release
  • Title Perfection
  • Title Transfers & Modifications
• Bankruptcy
• Payments and Payment Processing

In this role, you may:

• Support the Payments and Payoff Processing team by following processes and ensuring service level agreements (SLAs) are met
• Review, research, analyze, problem solve, process, or respond to moderately complex administrative, transactional, operational, or customer support tasks, ensuring the interests of the company are protected
• Process payments and/or perform recovery functions
• Support other teams within the line of business, assisting with other responsibilities to meet overall business needs
• Regularly adapt to changes in processes and procedures
• Use relevant information and independent judgment to determine the root cause of issues
• Communicate with customers, title companies, insurers, dealerships, investors Departments of Motor Vehicles (DMVs), cross-business units, and other third parties
• May prepare cancellation requests and initiate workflows Identify opportunities for improvement within various areas within Loan Servicing and recommend solutions
• Provide Business Continuity Planning (BCP) for teams in other locations
• Assist in the development, review, and revision of department policy and procedures
• Provide excellent customer service at all points of contact
• Manage a pipeline of work from start to finish
• Receive direction from Loan Servicing supervisors
• May receive written inquiries, task requests, or handle in- and out-bound phone calls
• Provide guidance to less experienced peers
• Compile documentation and enter data into Wells Fargo systems with precision
• Escalate non-routine questions to more experienced individuals
• Some roles are in back-office groups with no customer interaction
• In titles roles, you may sign documents on behalf of Wells Fargo to affirm that the information provided is true

Training Schedule:

• Length of training may vary
• Training schedule is Monday through Friday
• The hybrid work schedule may not apply during training

Work Schedule:

• Hybrid work schedule
• Department work hours will be discussed during the interview process
• Hours may adjust bi-annually, based on Daylight Savings Time
• Occasional overtime or weekends may be available
• Shift pay differential may apply

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.
Required Qualifications:

• 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Prior experience within auto financial operations
• Financial services industry experience
• Experience in the automotive industry
• Knowledge and understanding of auto policies and procedures
• Ability to accurately document account data and information as well as identify inaccuracies
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Effective independent judgement and critical thinking skills
• Ability to prioritize work, meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to work in a fast-paced, team environment with excellent attention to detail and quality standards
• Knowledge and understanding of bankruptcy
• Ability to work effectively, as well as independently, and adapt to working a variety of different tasks
• Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
• Strong telephone etiquette skills, including proficiency in managing both inbound and outbound calls
• Prior experience with auto titles
• Systems experience to include CARS, iTop, ICMP, iRepo, Auto IMS,Workflow, Vantage (CEO), Vista Plus, or the equivalent
• Ability to manage a high-volume pipeline of work from assignment to completion
• Knowledge and understanding of risk and compliance
• Intermediate Microsoft Office skills, including Excel
• Strong organizational, multi-tasking, time management, and prioritizing skills
• Flexibility and the ability to embrace change with enthusiasm
• Military experience resolving complex issues via written or verbal communication, including but not limited to: supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers

Job Expectations:

• Must work on-site at the location posted
• Must be able to attend full duration of required training period
• This position offers a hybrid work schedule
• Flexibility to adjust hours, as requested, based on business need
• Ability to work additional hours as needed
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship
• Successful completion of Wells Fargo's notary and affiant training course may be expected

Position Location:

• 2501/2601 S Price Road, Chandler Arizona 85286

Posting End Date:
10 Aug 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.