The Live Chat Agent responds to customer inquiries via online chat, providing information and solutions while maintaining communication records.
C&C Container Service is a trusted local provider of roll-off containers and waste management solutions for residential, commercial and construction customers. We are looking for a dependable Live Chat Agent to support customers remotely.
Job Summary
The Live Chat Agent responds to customer inquiries through online chat, providing accurate information and helpful solutions. This role is ideal for someone who communicates well in writing and enjoys assisting customers.
Responsibilities
- Respond to customer messages through live chat
- Provide accurate service information and resolve concerns
- Document interactions and follow up when needed
- Escalate issues to appropriate departments when necessary
- Maintain a professional and helpful tone in all communication
Qualifications
- Previous customer support or chat experience preferred
- Strong written communication skills
- Comfortable using chat systems and online tools
- Detail-oriented and able to multitask
- Reliable and self-motivated
What We Offer
- Competitive hourly pay
- Fully remote work
- Training and support
- Opportunities to grow
- A positive and collaborative environment
Top Skills
Chat Systems
Online Tools
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