Life Services Customer Care Advocate 12.3.25

Description and Requirements
The Opportunity - Life Service Customer Care Advocate
Looking for a role where your compassion and communication skills truly make a difference? As a Customer Care Advocate, you'll take inbound calls from family members, attorneys and funeral homes regarding life insurance death claims. Whether helping someone start a new claim or providing updates on an existing claim, you'll be a trusted voice during one of life's most difficult moments.
We're looking for great listeners with a strong phone presence, empathy and attention to detail. If you're someone who thrives on helping others, providing clarity, and guiding people through challenging situations with care, this role is your opportunity to create meaningful impact in your work.
As a leader in insurance, MetLife never underestimates the significance of the impact made by our associates. To enhance your success and engagement from day one and throughout your career, we provide numerous benefits including, but most definitely, not limited to:
Competitive compensation starting at $20/ hour with paid training, comprehensive benefits and paid time off.
Job Title
Customer Care Advocate
Job Location
Virtual within a commutable distance of Cary, NC. New Hires Should live within a commutable distance of our office in Cary, NC.
The Team You Will Join - Life Services Department
Our Customer Care Advocates handle s inbound customer service inquiries via the telephone and resolve s complex life insurance claim inquiries .
The successful candidate is a compassionate listener with strong phone skills who can guide callers with clarity, empathy, and professionalism-ensuring each interaction is a supportive and positive experience, even during emotionally difficult times .
With an understanding of the customers' needs and commitments to providing effective solutions, you will deliver a service experience that not only meets but exceeds expectations, making it simple and seamless for customers to do business with us.
How You'll Help Us Build a Confident Future
Key Responsibilities

• Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• New Hires must complete virtual training with 2 weeks of nesting in office from December 3rd to December 26th. No PTO can be taken during the training period. Must adhere to strict start/end times. Position will move to virtual after successful completion of training.
• Attend required office visits at least once a month at the direction of leadership, including for monthly events, training, meetings, etc.
• Work required shift during hours of operation between 8:00am to 8:00pm ET, Monday through Friday.
• Must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and bidding process.
• Consistently meet or exceed key performance indicators.

What You Need to Succeed (Required Qualifications)

• New hires should live a commutable distance from the site the role is posted in .
• Strong computer/keyboard skills.
• High School Diploma or GED
• Ability to navigate between multiple computer systems and applications simultaneously.
• Strong ability to multitask, navigate business procedures and problem solve.
• Ability to adapt to new technologies.
• Communicate complex verbal and written concepts with ease.
• Demonstrate empathy and active listening to others

What Can Give You an Edge (Preferred Qualifications)

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• Higher education or professional certification
• Insurance or financial service industry experience
• Prior call center experience

• Ability to prioritize and manage time effectively.
• Quickly grasp information and efficiently solve verbal challenges with strategic thinking.

Business Category
Global Customer Service & Operations
At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers.
MetLife offers a comprehensive benefits program including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to applicable plan terms.
The expected salary range for this position is $20 per hour. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$20 per hour