License & Sales Management Specialist

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
John Deere is an equal opportunity employer, including disabled & veterans.
Primary Location: United States (US) - Iowa - Des Moines
Function: Factory Engineering (CA)
Title: License & Sales Management Specialist - 117555
Onsite/Remote:Remote Position
This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
Your Responsibilities
As a License & Sales Management Specialist for Deere and Company World Headquarters located in Des Moines, Iowa, you will:

• Supporting the definition, development, documentation, and implementation of sales & license management processes required to launch and grow John Deere's advanced technology portfolio.
• Develop knowledge and understanding of Solutions as a Service offerings, policies and procedures.
• Provide product/service information and respond to customer and dealer questions, acting as a first point of contact for resolving queries and enrollment activities.
• Providing exceptional service to customers and dealers on the telephone as you navigate various conversations and gather enrollment information.

Your Responsibilities Continued

• Using complex multilevel scripts and processes to clarify customer information and assist them as needed.
• Managing contract, legal entity and tax rules conversations.
• Create follow up actions and enter relevant information into various internal systems after each contact ensuring that quality data is gathered.
• Executing processes to validate completeness and effectiveness to enable broader application through shared or dedicated service teams.
• Develop own capabilities by participating in assessment and development activities as well as formal and informal training and coaching.
• Training shared service teams on new processes, acting as a resource to troubleshoot/support complex situations, and monitoring performance to ensure customer satisfaction (internal, dealers, and end user customers) and business results.
• Support customers with informative and sales-focused interactions to promote products and services.

Preference is for candidates to work onsite in Des Moines, Iowa, however remote work may be considered for a strong candidate.
VISA Sponsorship is NOT available for this position
What Skills You Need

• Strong interpersonal and communication skills, including demonstrated ability to manage complex conversations in real time.
• Strong independent judgement, problem solving skills, and ability to make timely decisions.
• Proficient in Microsoft Office products specifically Excel and One Note.
• Comfortable with navigating through diverse tools that may not be intuitive and have complex interfaces.
• Strong organizational skills and the ability to manage several projects simultaneously.
• Ability to work with extensive amounts of data while maintaining a strong emphasis on details.
• Ability to adapt to rapidly and frequently changing processes.
• Understanding of the John Deere dealer sales channel.
• Ability to work Monday - Friday 9:30 AM - 6:00 PM Central.

What Makes You Stand Out

• Experience working directly with Customers and Dealers.
• Demonstrated ability to leverage data and analytics to identify opportunities and solve problems.
• Knowledge/experience with Operation Center.
• Ability to work effectively across product families, functions, and business units.
• Understanding of revenue recognition principles for software licensing models.
• Cross functional work experience in multiple areas, i.e., product management, sales & marketing, legal, data, accounting, order fulfillment, etc.
• Knowledge of go to market strategies including licensing of advanced software for precision technologies.

Education
Ideally you will have a degree or equivalent related work experience in the following:

• University Degree (4 years or equivalent) in Business, Management, Engineering, Technology, Agricultural Sciences or Agri Business, Marketing discipline

What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

$92,400.00 - $138,600.00 + Benefits
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
Must be 18 years of age or older to apply
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.