Manage lending operations and compliance, oversee loan lifecycle, implement policies, ensure regulatory alignment, and conduct internal training. Collaborate cross-functionally with minimal supervision.
Company Overview
At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.
We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.
Job Category
We are seeking a resourceful and detail-oriented Lending Operations & Compliance Manager who thrives in an autonomous, fast-paced environment. This role is ideal for someone who can independently own and execute operational initiatives across lending partnerships, compliance frameworks, and treasury operations. You’ll be the go-to person for managing the full loan lifecycle, ensuring regulatory alignment, and delivering operational consistency across our finance programs. The right candidate will have prior experience independently driving strategy and improvements across operational processes—without relying on a large team or constant oversight.
Responsibilities
- Own end-to-end operational oversight of lending partner relationships, including managing contractor status across approved, denied, and dormant lenders.
- Independently manage treasury coordination to ensure alignment with revenue recognition practices and partner SLAs.
- Oversee and optimize the full loan lifecycle (application to servicing) with minimal guidance.
- Drive the implementation of new procedures and policies that improve speed, accuracy, and efficiency across operational systems.
- Maintain compliance standards and ensure all processes meet federal and state lending regulations (e.g., TILA, ECOA, UDAAP, FDCPA).
- Support and respond to regulatory audits and exams in collaboration with compliance/legal teams.
- Identify and mitigate risks across lending and operational pipelines through proactive monitoring and documentation.
- Develop repeatable processes, playbooks, and templates for internal teams to follow.
- Act as a primary point of contact for both internal stakeholders and lending partners regarding operational processes.
- Lead internal trainings and educate teams on process, compliance, and regulatory updates.
- Collaborate cross-functionally, but operate with a high level of independence and accountability.
Requirements
- 5+ years of hands-on experience in lending operations, consumer finance, or regulatory compliance.
- At least 1+ years of experience independently owning or leading operations strategy initiatives.
- Proven track record of working autonomously and taking initiative without requiring direct supervision.
- Experience with online lending, marketplace lending, or fintech environments strongly preferred.
- Deep understanding of consumer lending workflows, including underwriting, funding, and servicing.
- Familiarity with financial regulations and compliance practices, with experience supporting audits (CFPB, state DFIs, etc.).
- Strong process orientation with a continuous improvement mindset (lean, Kaizen, etc.).
- Comfortable using operational and loan data to drive insights and guide decision-making.
- Bachelor’s degree required in Business, Finance, Operations Management, or related field.
- Bonus points for advanced credentials like an MBA, JD, CRCM, or equivalent
The expected salary range for this position is $80,000 USD to $110,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.
#LI-REMOTE
Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.
Please see QuinStreet’s Employee Privacy Notice here.
Top Skills
Audits
Compliance Frameworks
Consumer Finance
Financial Regulations
Fintech Environments
Lending Operations
Online Lending
Treasury Operations
Similar Jobs
Artificial Intelligence • Edtech • Machine Learning • Software
The Director of Operations and Customer Intelligence will enhance revenue operations through team leadership, AI integration, and strategic customer insights, driving product evolution and operational excellence.
Top Skills:
Ai DeploymentSaaS
Aerospace • Digital Media • Information Technology • Internet of Things • Mobile • Software
The Lead Coordinator will manage logistics, vendor relations, and maintenance contracts while also ensuring site security and compliance. They will handle scheduling, reports, and procurement and must possess strong organizational and communication skills.
Top Skills:
Ms Office Suite
Cloud • Healthtech • Payments • Professional Services • Software • Analytics • Automation
The Sr. Deal Desk Analyst will manage complex deals, provide sales training, improve processes, and ensure alignment between Sales and cross-functional teams.
Top Skills:
Conga CpqExcelSalesforce
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
