Legal Operations Specialist

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Independence American Insurance Company (IAIC), a subsidiary of IPH, has over 50 years of underwriting experience and a history of innovation in the pet insurance industry. IAIC has built a reputation as a trusted and dependable partner. We are a pet-focused underwriter with deep insurance industry experience, offering a product with proven consumer appeal. 

Job Location: Remote

Job Summary: IAIC is seeking a Legal Operations Specialist to work side-by-side with our Legal Operations Director to manage specific legal operations functions, such as matter management, e-billing, contract management, knowledge management, and training to help ensure that the Legal, Risk & Compliance (LRC) team runs smoothly and efficiently. The legal operations specialist will also assist in: creating processes and practices that improve the day-to-day efficiency and effectiveness of the LRC team; facilitating change; and controlling legal service costs.

This is a generalist role that involves handling and supporting projects across the full range of subject matter supported by the LRC team.

Job Description:

• Assist with vendor and technology management by: overseeing vendor relationships; identifying and implementing legal tech solutions to streamline new or existing practices, such as e-billing, Contract Lifecycle Management, and Document Management Systems. This includes implementing and optimizing legal operations processes and driving operational efficiencies while also developing, documenting, training, and enforcing internal controls to create consistency.
• Help reinforce the use of available tech solutions to ensure they are used to their fullest capabilities and that they align with broader enterprise objectives.
• Assist with legal financial management by overseeing the invoicing and payment process for legal services and working in partnership with our finance and accounting departments to analyze legal spend and to ensure invoices are properly allocated. This includes presenting invoices, approvals, and other requested data to finance and accounting departments to explain, categorize, and justify LRC spend against the approved annual budget.
• Collaborate with external legal service providers, such as vendors and billing support teams of contracted outside counsel firms.
• Identify opportunities to develop and maintain a knowledge management system for sharing of legal resources, and to maintain a repository of legal documents, templates, and best practices.
• Assist with contract administration processes in Zip and/or Ironclad.
• Create and delivery technical and process training support for the LRC team.
• Collaborate with cross-functional internal teams, including sales, customer support, IT/technology, finance, and accounting.

Requirements/Qualifications:

• BA or BS required
• 1–2 years of experience; clerical experience also preferred
• Strong critical thinking skills and the ability to make sound conclusions and informed choices by analyzing and evaluating data and information.
• Demonstrated inquisitive and curious mindset that allows for thinking systematically; recognizing logical relationships; interpreting unstated assumptions; and, rendering judgments.
• Experience developing forms, processes, and policies.
• Proven track record of collaborating with cross-functional groups
• Excellent analytical, problem-solving, and communication skills
• Support and handle a variety of ad hoc projects within the team as they arise
• Able to thrive in a challenging environment and successfully manage multiple deadlines
• Proficient in business applications such as Microsoft Word, Excel, and SharePoint
• Strong experience in developing, implementing, and using technology solutions (e.g., Ironclad, Xakia, HCue, DocuSign, SERFF, Westlaw, etc.)
• Able to thrive in a demanding environment and successfully manage multiple deadlines

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)