Learning Experience Partner Lead (Technology)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Does the prospect of creating learning solutions to accelerate the upskilling of USAA’s Technology workforce excite you? As a Learning Experience Partner Lead, you will be a strategic consultant, collaborating with Technology business leaders and HR business partners to identify performance gaps and craft impactful learning solutions focused within our Technology landscape. You will be at the forefront of creating engaging, effective, and inclusive learning experiences that drive measurable results and align directly with the association's strategic goals!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is available for this position.

What you'll do:

• Consults with business leaders and HR business partners to assess capability gaps, and recommend learning interventions and up-skilling plans that align with organizational goals

• Designs and implements learning solutions that can be effectively scaled to enhance workforce proficiency across the organization

• Leads the design and development of comprehensive learning experiences using instructional design principles, learner-centered methods and modalities

• Transforms learning experiences by strategically curating high-impact content from both internal and external resources, creating personalized and efficient learning pathways that drive measurable skill development

• Drives learning innovation by expertly leveraging modern learning technologies, including LMS, LXP, AI-powered search, and collaborative platforms, to create scalable and engaging learning experiences that maximize employee reach and impact

• Leads cross-functional teams, partnering with Subject Matter Experts (SMEs), instructional designers, and technology specialists, to architect and deliver impactful learning solutions that address critical business challenges and achieve strategic goals

• Champions a data-driven approach to learning, rigorously measuring program effectiveness through KPIs and diverse evaluation methodologies, to continuously optimize learning initiatives and ensure alignment with evolving business needs and performance objectives

• Provides coaching and mentoring to other team members in the development and delivery of their work product

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

• Bachelor’s degree; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 8+ years in Learning & Development, instructional design, or learning consulting roles

• Proven ability to consult with stakeholders and translate business needs into learning strategies

• Experience with curating and organizing digital content ecosystems

• Fluency with learning platforms and tools, such as LMSs (e.g., Workday, Cornerstone), LXPs (e.g., Degreed, EdCast), authoring tools (e.g., Articulate, Rise), and collaboration tools (e.g., Miro, MS Teams)

• Strong understanding of adult learning theory, learning science, and agile design methodologies

• Ability to navigate complex organizational structures and drive results through collaboration and persuasion

What sets you apart:

• Proven experience as a learning consultant, instructional designer, or comparable skill set with a focus on building learning solutions for Technology professionals

• Experience collecting, analyzing, and interpreting data related to learning programs to include understanding how to measure the effectiveness of training, identify areas for improvement, and demonstrate the ROI of learning initiatives

• Certifications in instructional design, performance consulting, or tools (e.g., CPLP, APTD)

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $114,080- $218,030.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.